Urgent Care Administrator Swords

Vhi; Fingal; On-site; EUR 28,000 - 36,000; Full time

Job summary

Vhi Health & Wellbeing DAC is seeking a temporary (9 months) Urgent Care Administrator for the Swords Clinic in Dublin. You will report to the Clinic Manager and support patient services, administration, and reception duties on a 7-day roster.

Role focuses on delivering excellent patient experiences, accurate record-keeping, and collaboration with clinicians in a fast-paced clinical environment. Previous admin or healthcare exposure is valued.

Qualifications

• Minimum 1 year experience in an administrative role.
• Experience in a customer facing role or the ability to demonstrate capability in a customer facing environment is essential.
• Previous experience in a healthcare setting would be advantageous but not essential.
• Patient/customer focused and demonstrating the related skills.
• Excellent communication skills in person, on the phone or in writing.
• Strong focus on accuracy and attention to detail.
• Good IT skills – MS Word, Excel and Outlook in particular.
• Demonstrate alignment with the Vhi Values.

Responsibilities

• Deliver a high standard of customer service and act as a professional and welcoming first point of contact for patients attending the clinic.
• Manage patient appointments, enquiries, correspondence, and records, ensuring all information is processed accurately, efficiently, and in line with confidentiality requirements.
• Coordinate patient registration, clinic flow, and results administration to support the smooth and effective operation of the service.
• Process payments, invoices, and daily cash reconciliations, maintaining accurate financial records and supporting revenue collection processes.
• Respond to patient queries and complaints in a professional manner, resolving issues where possible and escalating as appropriate.
• Provide comprehensive administrative support to clinicians, the Clinic Manager, and the wider clinic team to ensure the delivery of high-quality patient care.
• Maintain a clean, organised, and professional reception environment that reflects Vhi's commitment to excellence in customer service.
• Adhere to all company policies, procedures, accreditation standards, and governance requirements, including patient confidentiality, risk management, and health and safety.
• Contribute to the continuous improvement of clinic processes and support the efficient day-to-day running of the clinic's administrative functions.
• Other related duties as outlined by the Clinic Manager.

Job description

Role Title: Urgent Care Administrator Swords

Location: Swords, Dublin

Contract: Temporary (9 months) , Full Time

Vhi Health & Wellbeing DAC is currently recruiting for a temporary (9 months) full time Urgent Care Administrator in the Swords Clinic. Reporting to the Clinic Manager and working across a 7-day roster, you will play a key role in delivering an exceptional patient experience by providing high-quality administrative support and outstanding customer service. This role offers the opportunity to work as part of a dedicated and collaborative team, supporting both patients and colleagues in a fast-paced clinical environment.

What Will You Do

• Deliver a high standard of customer service and act as a professional and welcoming first point of contact for patients attending the clinic.
• Manage patient appointments, enquiries, correspondence, and records, ensuring all information is processed accurately, efficiently, and in line with confidentiality requirements.
• Coordinate patient registration, clinic flow, and results administration to support the smooth and effective operation of the service.
• Process payments, invoices, and daily cash reconciliations, maintaining accurate financial records and supporting revenue collection processes.
• Respond to patient queries and complaints in a professional manner, resolving issues where possible and escalating as appropriate.
• Provide comprehensive administrative support to clinicians, the Clinic Manager, and the wider clinic team to ensure the delivery of high-quality patient care.
• Maintain a clean, organised, and professional reception environment that reflects Vhi's commitment to excellence in customer service.
• Adhere to all company policies, procedures, accreditation standards, and governance requirements, including patient confidentiality, risk management, and health and safety.
• Contribute to the continuous improvement of clinic processes and support the efficient day-to-day running of the clinic's administrative functions.
• Other related duties as outlined by the Clinic Manager.

What Will You Need To Be Successful

• Minimum 1 year experience in an administrative role.
• Experience in a customer facing role or the ability to demonstrate capability in a customer facing environment is essential.
• Previous experience in a healthcare setting would be advantageous but not essential.
• Patient/customer focused and demonstrating the related skills.
• Excellent communication skills in person, on the phone or in writing.
• Strong focus on accuracy and attention to detail.
• Good IT skills – MS Word, Excel and Outlook in particular.
• Demonstrate alignment with the Vhi Values.

Sustainability

At Vhi, we believe that the health of people and the health of the planet are interconnected. That’s why we’re on a journey towards an integrated model of healthcare that puts people and the planet at its heart.

Our Commitment to Inclusion and Accessibility

At Vhi, we are on a continuous journey to build an inclusive and diverse workplace where everyone feels valued and respected. We welcome applications from individuals of all backgrounds, experiences, abilities, and perspectives.

We are committed to providing reasonable accommodations at every stage of the recruitment process for candidates with disabilities, neurodivergence, or medical conditions. If you require an accommodation, please contact, and a member of our recruitment team will be in touch via email.

Any information you provide will be treated confidentially within the recruitment team and used solely for the purpose of determining and providing appropriate accommodations during the application and recruitment process.

Vhi is an equal opportunities employer.