Service Manager Musculoskeletal (MSK) CoRE Support Team

Vhi; Dún Laoghaire-Rathdown; On-site; EUR 35,000 - 70,000; Part time

Job summary

Vhi Health & Wellbeing DAC seeks a temporary (1 year), part-time Service Manager for the MSK CoRE Support Team based at the 360 Health Centre in Carrickmines, Dublin. You will provide national leadership for MSK pathway pilots, ensuring alignment with strategy, performance, and a high-quality patient experience across all MSK services.

You will oversee the MSK CoRE Support Team and Physio Network, work with clinical leaders to improve pathways, monitor KPIs, manage risks, and support workforce

Qualifications

• Minimum 5 years’ senior level experience in a healthcare environment.
• Bachelor's degree or equivalent.
• Broad knowledge of MSK services and service design.
• Experience in risk management and reporting to Executive/Board.
• Alignment with Vhi values.

Responsibilities

• Lead the MSK Integrated Pathway pilots and KPIs within MSK strategy.
• Oversee national MSK CoRE Support Team and Physio Network delivery.
• Collaborate with clinical/operational leaders to improve MSK services.
• Establish and report KPIs, service standards and outcomes across MSK services.
• Manage financial and operational performance, risks, and opportunities.
• Support workforce planning, recruitment, and capacity management.
• Ensure compliance with Quality, Safety and Risk requirements and external standards.
• Manage third-party relationships and contract oversight.
• Coordinate targeted outreach for the Integrated MSK Care Pathway.
• Support risk management and adherence to the Risk Framework.
• Maintain appointment scheduling accountability and KPI achievement.

Skills

Leadership

Strategic delivery

Stakeholder management

Communication

Team leadership

Integrity & EI

Education

Bachelor's degree

Job description

Role Title: Service Manager Musculoskeletal (MSK) CoRE Support Team

Contract: Temporary (1 year), Part time (0.5)

Location: Carrickmines, Dublin

Vhi Health & Wellbeing DAC is currently recruiting for a temporary (1 year) part-time (0.5 WTE) Service Manager, Musculoskeletal (MSK) CoRE Support Team position based at our 360 Health Centre, Carrickmines.

The successful candidate will provide national operational leadership for the implementation, operationalisation, and performance management of the new MSK Integrated Pathway pilots, ensuring alignment with the overall GHO sub-strategy and vision. The role will have responsibility for the national delivery of MSK CoRE Support Team services across all relevant Vhi 360 Health Centres and associated third-party providers, including the Physio Network, driving service excellence, operational performance, and a high-quality patient experience across the MSK pathway.

What Will You Do

• Lead the implementation and performance management of the MSK Integrated Pathway pilots, ensuring alignment with the MSK strategy and vision.
• Oversee the operational delivery and performance of the national MSK CoRE Support Team and Physio Network, including line management of relevant team members.
• Work closely with clinical and operational leaders to develop and continuously improve MSK services and pathways.
• Establish, monitor, and report on KPIs, service standards, and performance outcomes across all MSK services and locations.
• Provide oversight of financial and operational performance, identifying trends, risks, and opportunities to enhance service delivery.
• Support workforce planning, resource utilisation, and recruitment activities to ensure effective service capacity.
• Ensure compliance with Quality, Safety and Risk (QSR) requirements, relevant policies, and external quality standards.
• Manage relationships and performance of third-party providers, including contract oversight and reporting.
• Coordinate targeted member outreach initiatives to support the Integrated MSK Care Pathway.
• Support risk management activities and ensure services operate in line with Vhi Health & Wellbeing's Risk Management Framework.
• Maintain accountability for appointment scheduling, service efficiency, and achievement of agreed operational and clinical KPIs.

What you need to be successful:

Essential

Education & Experience

• Minimum 5 years’ experience operating at a senior level, in a strategic and / or operational delivery role in a healthcare environment.
• Broad knowledge of MSK services, including experience in clinical service design, implementation, and the development of innovative healthcare solutions.
• Understanding of risk management within a clinical environment, with experience reporting and presenting at Executive and Board level.
• Bachelor's degree or equivalent, or possessing the ability to demonstrate experience relevant to the role.
• Demonstrate alignment with the Vhi values.

Desirable

• A clinical background would be beneficial but not essential.
• Experience in third party vendor management.
• Experience in data analytics is desirable but not essential.
• A master’s degree would be beneficial but not essential.

Skills And Abilities

• Proven leadership capability, bringing teams and clinical disciplines together to deliver shared objectives.
• Strong track record of translating strategy and ideas into successful operational delivery.
• Customer and patient-focused, with a strong understanding of service quality and commercial performance.
• Experienced in developing and delivering strategies, business plans, and programmes of work, including Executive and Board-level presentations.
• Collaborative and authentic leader who inspires trust, engagement, and high performance.
• Skilled at building strong relationships with internal and external stakeholders to achieve positive outcomes.
• Excellent communication skills with a strong team-focused approach.
• Demonstrates high levels of integrity, emotional intelligence, and self-awareness.

Sustainability

At Vhi, we believe that the health of people and the health of the planet are interconnected. That’s why we’re on a journey towards an integrated model of healthcare that puts people and the planet at its heart.

At Vhi, we are on a continuous journey to build an inclusive and diverse workplace where everyone feels valued and respected. We welcome applications from individuals of all backgrounds, experiences, abilities, and perspectives.

We are committed to providing reasonable accommodations at every stage of the recruitment process for candidates with disabilities, neurodivergence, or medical conditions. If you require an accommodation, please contact [e-mail], and a member of our recruitment team will be in touch via email.

Any information you provide will be treated confidentially within the recruitment team and used solely for the purpose of determining and providing appropriate accommodations during the application and recruitment process.

Vhi is an equal opportunities employer