Admin Team Member - Networks Training Centre Reception

Electricity Supply Board; Portlaoise; Remote; EUR 32,000 - 42,000; Full time

Job summary

ESB Networks Training Centre in Portlaoise is seeking a reception and administration professional to support training delivery. You will welcome visitors, manage reception duties and coordinate with trainers and participants.

The role includes scheduling training, maintaining attendance records on SAP SuccessFactors and SharePoint, processing invoices, and generating activity reports. A third-level qualification or equivalent experience is required, with strong MS Office skills.

Qualifications

• 3rd Level qualification or equivalent work experience.
• Flexible approach to work to ensure the delivery of excellent customer service.
• Quality approach to the management of data and records.
• Excellent communication, interpersonal and reporting skills.
• Working knowledge of SAP HCM systems would be an advantage.
• High level of proficiency on MS Office Applications.

Responsibilities

• Reception and customer service for the ESB Networks Training Centre
• Coordinate room bookings for classroom training and meetings, ensuring schedules are accurately recorded and communicated.
• Record course attendance sheets and training records on SAP SuccessFactors and SharePoint
• Coordinating and tracking invoices related to training activities, ensuring timely processing and accurate record-keeping in line with ESB Networks procedures.
• Maintain training activity reports (needs identified and training delivered) using ESB systems.
• Demonstrate flexibility, adaptability to change, and commitment to continuous improvement.

Skills

Communication and interpersonal skills

MS Office proficiency

Data and records management

Customer service orientation

Education

3rd Level qualification or equivalent work experience

Tools

SAP HCM

Job description

Job Type: Full-time

Position Description

The team member in the Networks Training Centre administration function plays a crucial role in supporting the effective and efficient delivery of training for ESB Networks. By ensuring smooth reception operations and providing accurate administrative support, this role directly contributes to a positive training experience for all participants and supports the ongoing development of skilled professionals within ESB Networks. The ESB Networks Training Centre is a dynamic location that serves a diverse group, including both ESB staff and external parties, and is the central hub for ESB's apprenticeship programme.

This service-oriented role primarily involves managing reception duties at the NTC, welcoming visitors, and addressing queries. It also encompasses a variety of administrative tasks essential to the smooth functioning of the Networks Training Centre and successful course delivery. Administrative duties include scheduling training sessions, maintaining attendance records, coordinating with trainers, for both internal staff and external participants.

Key Responsibilities

The role includes a wide range of responsibilities, including but not limited to:

• Reception and customer service for the ESB Networks Training Centre
• Coordinate room bookings for classroom training and meetings, ensuring schedules are accurately recorded and communicated.
• Record course attendance sheets and associated training records for course participants on SAP SuccessFactors and SharePoint.
• Coordinating and tracking invoices related to training activities, ensuring timely processing and accurate record-keeping in line with ESB Networks procedures.
• Maintain training activity reports (needs identified and training delivered) using ESB systems.
• Demonstrate flexibility, adaptability to change, and commitment to continuous improvement.

Experience and Qualfications

• Either 3rd Level qualification or equivalent work experience.
• Provide a flexible approach to work to ensurethe delivery of excellent customer service.
• Quality approach to the management of data and records
• Excellent communication, interpersonal and reporting skills.
• Working knowledge of SAP HCM systems would be an advantage.
• High level of proficiency on MS Office Applications

Location

This is a full-time onsite role, based at the Networks Training Centre in Portlaoise.

Reporting To

Training Design & Systems Manager, Networks Training Centre.

Why Work with Us?

• Opportunity to lead Ireland’s transition tonet zero carbon future
• Career developmentthrough mentoring andtraining
• Corporate Social Responsibility Opportunities
• Sports and Social Clubs
• Networking opportunities
• Credit Union
• Access to staff well-being programmes
• Generous parental leave entitlements
• Strong values-based and inclusive culture
• Strong commitment to diversity, equity and inclusion
• Great team environment working to our Core Values: Courageous, Caring, Driven and Trusted

Closing Date

22nd September 2026

Interview

Candidates who are shortlisted for interview will complete a Behavioural Interview based on each of the following Behaviours, which underpin how we work at ESB and are critical to delivering our strategy:

Your application will be held in reserve for 6 months should you be suitable for the role.

Diversity, Equity and Inclusion Statement

ESB is committed to being an equal opportunities employer. We welcome applications from all sections of society and ensure that no one is discriminated against on the grounds of race, religion or belief, ethnicity or nationality, disability, age, citizenship, marital status, domestic or civil partnership status, sexual orientation or gender identity, or any other basis as protected by law.

Applicants who anticipate requiring assistance or reasonable accommodations for any part of the application or interview process may contact, in confidence, [e-mail].

About ESB

Join us in our mission to achieve a net-zero electricity system by 2040. ESB is Ireland’s leading energy utility, with activities spanning electricity generation, transmission and distribution, energy supply, energy services and international consultancy. Operating in Ireland, Northern Ireland and Great Britain, we invest over €1 billion each year to deliver a new energy future based on reliable, affordable zero-carbon electricity.