Customer Support Executive - 6 month contract

bright; Duleek; On-site; EUR 26,000 - 34,000; Full time

Job summary

Bright Software Group, based in Ireland, is seeking an Accounts Support specialist to join our team in Duleek. You will be the first point of contact for customers using our accounts and bookkeeping software, handling queries by phone and email and guiding them through solutions.

Full training is provided, and a genuine desire to help customers succeed is essential. You will work with a friendly team to resolve issues efficiently and help clients get the most from our tools.

Qualifications

• You will be the first point of contact for customers using our accounts and bookkeeping software.
• Handle queries by phone and email and diagnose issues.
• Guide customers through the product to help them succeed.

Responsibilities

• Serve as the first point of contact for customers of our accounts software.
• Diagnose issues and provide clear resolutions.
• Guide customers through product features to maximise success.

Skills

Customer support

Phone & email

Problem solving

Job description

About Bright Software Group

At Bright, we are powering the digital practice of tomorrow – today.

We deliver products that help accountants, payroll bureaus, and businesses across the UK and Ireland work smarter and win more. Our software - spanning accounts, payroll, tax, and practice management — is built around the real needs of the people who use it every day. We’re PE-backed and growing fast.

We believe understanding is the difference between working and winning.

The Role

This role sits within our Accounts Support team. You will be the first point of contact for customers using our accounts and bookkeeping software, handling queries by phone and email, diagnosing issues, and guiding customers through the product. Full training is provided; what we need from you is curiosity and a genuine desire to help customers succeed.