Account Executive - Affinity Lines, Sandyford. Arachas · Sandyford, Dublin ·

Arachas Corporate Brokers Ltd; Dublin; Hybrid; EUR 42,000 - 58,000; Full time

Job summary

Arachas Corporate Brokers Ltd is seeking an Account Executive to join the Affinities Specialty Department at our Head Office in Sandyford, reporting to Team Leader. You will manage an existing book by advising clients, inviting renewals, and processing mid-term alterations, while assisting with new business and client inquiries.

The role requires strong communication, team collaboration, and attention to detail, with duties including renewals, MTAs, invoicing, and maintaining accurate client

Qualifications

• Must be able to work in a team environment.
• Positive, can-do attitude with adaptability to change.
• Attention to detail with strong time management.
• Structured approach to time and resource management.

Responsibilities

• Renewals: invite renewals, bind cover and issue documentation, invoice and collect premiums.
• Mid Term Adjustments: obtain/offer quotations, invoice and collect premiums.
• New Business: assist Affinity Lines Sales Team with quotations and queries.
• Keep client records complete, accurate and up-to-date.
• Deal with calls/queries between clients and insurers.
• Ensure policies are ordered, paid for and issued promptly.
• Build relationships with customers and insurers; handle complaints with compliance.

Skills

Strong communication skills

Team player

Attention to detail

Time management

Organised

Adaptability

Education

APA (Personal & Commercial) working towards CIP

Tools

Outlook

Word

Excel

Job description

This role sits within a team which forms part of the wider Affinities Specialty Department. It is a fast-paced, high energy, friendly team.

The team has underwriting authority across several Arachas Commercial Insurance Schemes. The Account Executive will share the management of an existing book of business including advising clients, inviting & securing renewals, as well as processing midterm alterations.

Location: Arachas Head Office, Sandyford

Reporting line: Team Leader

Key Internal Relationships: Managing Director, Director of Operations & Trading, Team Leader, Team Members

Key External Relationships: Client Relationships & Insurer Relationships

Role Accountabilities and Core Responsibilities

Sales and Activity Management:

• Responsible for Client insurance requirements

1) Renewals
Ensuring renewals are invited in line with agreed protocols and procedures
Contributing to the achievement of the team’s monthly retention targets
Binding Cover and issuing policy documentation
Invoicing and premium collection
2) Mid Term Adjustments
Obtaining and offering quotations for midterm adjustments
Invoicing and premium collection
3) New Business

Assisting the Affinity Lines Sales Team by providing quotations in a timely manner and assisting with any queries in respect of premiums and covers

• Keep client records complete, accurate and up to date.
• Deal with incoming & outgoing calls and queries between clients and insurers
• Ensure policies are ordered, paid for and issued in a timely manner.

Customer Relationship Management:

• Build effective working relationships with both new and existing customers by establishing trust, anticipating needs, sharing information and meeting commitments.
• Deal with any issues that customers may have with their policies.
• Assist Compliance in dealing with complaints

Customer Service:

• Take personal responsibility for delivering the highest level of accuracy and quality in your work.
• Deal with requests and enquiries from customers, staff and management in a professional and timely manner and ensure that the complaint management standards and procedures are applied
• Demonstrate promptness, dependability, and commitment in dealing with customers

Team Collaboration

• Contribute to the team by sharing information, ideas and opinions
• Build good working relationships, collaborate with other teams and treat others in a fair and respectful way
• Assist other team members in completing their work when required
• Cross department flexibility required

Compliance:

• Ensure that all accounts are handled in line with compliance requirements
• Administer accounts in line with agreed policies and procedures

Requirements:

• Minimum APA (Personal & Commercial) working towards CIP.
• Candidate must demonstrate the ability to work in a team environment.
• Strong communication skills are essential.
• Possess a positive, can-do attitude with the ability to adapt to and embrace change
• Attention to detail.
• Possess the ability to manage deadlines & prioritise workload.
• Contribute to positive team morale.
• A good degree of personal organisation and a structured approach to time and resource management

Person Specification:

• Previous Open I experience preferable but not essential.
• Proficient in Outlook, Word & Excel
• Friendly and assertive manner on the phone
• Ability to develop relationships with insurers and clients.
• Willingness to learn & develop.
• Strong work ethic
• Commitment to ongoing professional development

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