Accommodation Porter

Fitzwilton Hotel; Ireland; On-site; EUR 17,000 - 22,000; Full time

Benefits offered by this job

Hourly wage

Pension (Auto-Enrolment)

Career progression

Employee Assistance Programme

Digital Wellness Programme

Free meals on duty

Complimentary coffee

Discounted room/dining rates

Refer-a-friend

Training and development

Employee awards

Job summary

Fitzwilton Hotel in Waterford is seeking an Accommodation Day Porter to help maintain cleanliness and ensure linen and room service orders are fulfilled efficiently. You will support multiple departments, assist with guest requests, and uphold high standards of hygiene across public areas.

The role requires reliability, a strong work ethic, and keen attention to detail. A friendly manner, adaptability, and teamwork with Housekeeping are essential for success in this position.

Qualifications

• High standards of cleaning; flexible with regards to working hours.
• Attention to detail and the ability to manage your time.
• Good physical resilience.
• Ability to go the extra mile to satisfy guests.
• Ability to anticipate customer needs and multitask.
• Ability to prioritise and organise work assignments.
• Remain calm and courteous with demanding guests and situations.
• Work cohesively with Housekeeping and other departments.

Responsibilities

• Maintains excellent standards of cleanliness throughout the hotel.
• Assist other departments and maintain good working relationships with all employees.
• Ensure the supply of linen to the hotel is maintained in accordance with procedures.
• Report damaged or missing items to the supervisor/manager.
• Carry out guest requests such as extra beds, pillows, toiletries, etc.
• Comply with Health & Safety requirements.
• Maintain all equipment and work areas.
• Keep corridors tidy and manage dirty linen and trolleys.
• Bring dirty linen to the linen pickup point.
• Store all stock (irons etc.) correctly.
• Top up toiletries each shift for the accommodation team the next morning.

Skills

Attention to detail

Cleaning standards

Physical fitness

Guest service

Teamwork

Multitasking

Job description

A fantastic opportunity to join the team at Fitzwilton Hotel as a Accommodation Day Porter

The Fitzwilton Hotel

The Fitzwilton is a beautifully styled boutique hotel with modern designs, features and comforts throughout. It boasts 90 bedrooms and suites, contemporary in style, blending traditional woods with modern art and accessories, with many offering views across Waterford's cityscape and the River Suir.

Perfectly located a mere two minute stroll from the City’s main train and bus station, 5 minutes cycle from the start of the Waterford Greenway and a short walk from Waterford’s main shopping area and Viking Quarter

Role

As a day porter, linen porter you are responsible for ensuring the supply of linen, room service orders and general cleanliness of public areas to the hotel is maintained in accordance with department procedures.

Responsibilities

• Maintains excellent standards of cleanliness throughout the hotel.
• Assist other departments wherever necessary and maintain good working relationships with all employees.
• Ensure the supply of linen to the hotel is maintained in accordance with department procedures.
• Report any damaged or missing items to the supervisor/manager.
• Carrying out guest requests such as extra beds, pillows, bathroom supplies etc.
• Compliance with all Health & Safety requirements.
• Maintaining all equipment and work areas.
• Ensure the corridors are kept tidy throughout your shift, ensuring all dirty linen is put in trollies at regular intervals.
• Bring all dirty linen to the linen pick up point outside.
• All stock (irons etc.) to be stored in their correct store areas.
• Toiletries are to be topped up every shift to ensure ease for accommodation assistants the next morning while packing their trollies.
• All store rooms to be kept tidy and left clean at the end of your shift.

About The Role

Skills/Experience to include but are not limited to

• Excellent high standards of cleaning and shall be flexible with regards to working hours.
• Attention to detail is a must and the ability to manage your time.
• Good physical resilience.
• Ability to go the extra mile, to provide the extra attention in order to satisfy guests’ individual needs and wants.
• Ability to anticipate customer needs, change goals and direction quickly and multitask.
• Ability to prioritise and organise work assignments.
• Ability to remain calm and courteous with demanding/difficult guests and/or situations.
• Ability to work well under pressure coordinating numerous requests at any given time.
• Ability to work cohesively with Housekeeping staff and other departments and co-workers as part of a team.

Perks and Benefits of working at Fitzwilton Hotel

• Very competitive hourly wage
• Auto-Enrolment pension scheme
• Career progression opportunities across the Windward group
• Employee Assistance Programme
• Digital Wellness Programme
• Complimentary, high quality meals on duty including breakfast, lunch & dinner
• Complimentary barista-style coffee
• Discounted room & dining rates in Windward properties for you as well as friends and family
• Refer-a-friend scheme
• Training and development opportunities dedicated to your development
• Employee awards & staff recognition scheme including employee of the month, long service awards, team recognition days and random treat days

About Windward Management

Fitzwilton Hotel is managed by Windward Management.

Windward Management is a team of highly experienced hotel operators and investors with a hotel portfolio of approx. 2,000 keys* in Ireland. Founded in 2007, Windward is a leading hospitality management company, managing and operating hotels on behalf of their owners.

Join Us Today as a Accommodation Porter

Required Criteria

Skills Needed

About The Company

Since its inception in 2007, Windward Management Limited has built a reputation for excellence in hotel management. With headquarters in Dublin, the company provides tailored solutions for hotel owners, including operations, marketing, and financial management. Windward's team is driven by a passion for delivering exceptional guest experiences while ensuring each property achieves its full potential. Recognized for its dedication to innovation and operational success, the company is equally committed to investing in its people. Professionals joining Windward Management will become part of a supportive and dynamic environment, with abundant opportunities to grow and excel within a thriving sector.

Company Culture

At Windward Management, people are at the heart of success. The company nurtures a culture rooted in respect, collaboration, and a shared commitment to excellence. Employees are empowered to innovate and contribute to meaningful outcomes while enjoying a strong focus on work-life balance. Windward fosters professional growth through tailored development opportunities, ensuring each team member can achieve their career aspirations. This positive, inclusive workplace values individual contributions, encourages open communication, and celebrates success collectively. For hospitality professionals seeking a rewarding career in an environment where their efforts truly matter, Windward Management offers an exceptional opportunity to thrive.

Company Benefits

Windward Management Limited understands the value of its people and offers a benefits package designed to support and reward its employees. Competitive salaries are complemented by a supportive work environment that prioritizes work-life balance and career development. Team members benefit from opportunities to learn, grow, and advance in their careers, with access to mentoring and professional training programs. The company places a strong emphasis on employee well-being, fostering a culture of mutual respect and collaboration. For candidates looking for a career that combines growth, fulfillment, and an opportunity to make an impact, Windward Management provides an ideal platform.

Salary

Not disclosed