Accommodation Assistant

Killashee-Hotel-1; Naas; On-site; EUR 24,000 - 28,000; Full time

Benefits offered by this job

Professional growth

Leisure centre membership

Employee discounts

On-site parking

Meals on duty

Referral programme

Team events

Job summary

Killashee Hotel in Naas, Co. Kildare, Ireland is seeking an Accommodation Assistant to join our team and help deliver exceptional guest experiences.

You will be responsible for cleaning bedrooms and public areas, servicing facilities, handling guest enquiries, and adhering to SOPs while maintaining a friendly, professional manner. We offer flexible scheduling, staff benefits and ongoing training to support your career in hospitality.

Qualifications

• Flexible with hours, including weekends.
• Strong customer service orientation and positive attitude.
• Able to work independently and in a team.

Responsibilities

• Clean bedrooms, bathrooms and public areas per SOP.
• Service and clean public areas including toilets, reception and conference rooms.
• Check and report any faulty equipment.
• Handle guest enquiries and refer complaints to supervisor/manager.
• Manage lost property per policy.
• Keep department and stores neat and tidy.
• Communicate with Accommodation Manager about room status and cleanliness.
• Follow hotel standards and dress code.
• Read and follow all procedures in the SOP Accommodation Manual.

Skills

Flexible with hours

Highly motivated

Customer service

Organised

Job description

Location: On site / Naas, Co. Kildare, Ireland
job type: Permanent / Full or part-time
Sector and subsector: Hospitality | Housekeeping
Salary: Negotiable salary

At Killashee we believe in bringing together the most talented hospitality professionals to work together and provide wonderful guest experiences. We hire self-motivated people, train them to do their job superbly and create a working environment where they can flourish and develop their careers.

We now have a fantastic new opportunity for aAccommodation Assistantto join our team and contribute to the future success of Killashee Hotel.

Key Requirements

• Must be flexible with hours Monday to Sunday
• Flexible with hours
• Highly motivated with a positive attitude
• Focused, organised and passionate about delivering a great customer experience.

Main Duties

• Cleaning of bedrooms, bathrooms and public areas in line with company procedures
• Servicing and cleaning of all public areas, including public toilets, reception, conference and function rooms.
• Checking of equipment in all public areas and bedrooms i.e. TV fixtures and fittings. Where equipment needs repair it should be reported to the housekeeping office, Supervisor/Manager.
• Ensuring general enquiries are promptly dealt with. Referring Guest complaints to the Accommodation Supervisor/Manager
• Dealing with lost property in line with company policy
• Maintaining your department and stores in a neat and tidy fashion at all times
• Communicating regularly with accommodation Manager regarding the status of rooms, public area cleanliness and other issues that may arise
• To carry out all duties and to abide by the standards, procedures and policies adopted by the hotel
• To always work in a friendly, professional manner and follow the dress code
• To read and understand all procedures set out in the Standards of Operation (S.O.P) Accommodation Manual

Why work with us

At Killashee Hotel we believe that exceptional guest experiences start with an exceptional team. We are proud to foster a supportive, dynamic, and rewarding workplace within the hospitality industry. As a valued member of our team, you will benefit from:

• Professional Growth & Development

Ongoing training and upskilling opportunities to support your career progression. External & Internal programmes provided.

• Complimentary Leisure Centre Membership

Enjoy full access to our leisure facilities to help you stay active and well. Includes access to all offered classes, use of sauna, jacuzzi and swimming pool.

• Exclusive Employee Rates

Discounted stays at FBD Hotels & Resorts – perfect for your well-deserved breaks. Five hotels in Ireland and 2 hotels in Spain.

Access to our Employee Assistance Programme and a range of wellness initiatives to support your overall wellbeing.

• Insurance Discounts

Affinity rates on home, car, and travel insurance through FBD Insurance.

• Free On-Site Parking

Hassle-free and secure parking available for all team members.

• Meals Provided on Duty

Fresh and nutritious meals provided while you work. Facilities for unlimited amount of tea and coffee during the shift hours.

• Employee Referral Programme

Recommend great people and earn rewards through our referral incentive scheme.

• Team Social Events

Regular events that bring our team together to relax and connect outside of work. From summer parties, staff sports days to team building activities, and not forgetting annual Christmas party.

• Flexible Scheduling

Shift patterns designed to support a healthy work-life balance.

• Positive Team Culture

A welcoming, inclusive and diverse environment that values teamwork, respect, and recognition. Fostering positive work culture through living by companies’ core values.

• Recognition Programmes

Celebrate achievements and milestones through our dedicated team recognition initiatives. Monthly staff recognition celebration alongside our GEM awards, Quarterly Manager awards and other recognition for individual or team milestones.

At Killashee we thrive to succeed in all areas of the hotel by incorporating our company values, as a team we think about the guest in everything we do, we treat each other with respect, we work cohesively as one team, we are creative and think outside the box and finally we have a can-do approach and take accountability.