Access to Care Concierge — Hospital Admissions & Claims

UPMC Ireland; Boherkyle; On-site; EUR 30,000 - 45,000; Full time

Benefits offered by this job

Fully paid parental leave

Pension plan

Death in Service benefit

Critical illness cover

ACES recognition programme

Flexible working opportunities

Generous annual leave

Job summary

UPMC Aut Even Hospital is seeking an Access to Care Advisor to streamline patient access across departments. The role requires handling admissions in Radiology, multi-system use, cash handling, and ensuring insurance forms are completed.

You will work with the claims team to process signed forms and sustain efficient patient service. This role demands strong MS Office skills, excellent communication, high attention to detail, and the ability to work under pressure within a collaborative hospital

Qualifications

• Strong background in MS Office (Excel, PowerPoint, etc.).
• Strong interpersonal skills with the ability to build relationships with internal/external agencies.
• Ability to adapt to new systems/software.
• Excellent verbal and written communications.
• Excellent decision-making with ownership of activities.
• Excellent numerical and organizational skills with high accuracy/attention to detail.
• Strong analytical skills to understand the impact of decisions.
• Excellent planning, coordination, monitoring, and evaluation skills.
• Ability to prioritize and work under pressure and meet deadlines.
• Ability to use own initiative and contribute effectively as part of a team.
• Results-focused and solution-driven with proven problem-solving skills.

Responsibilities

• Be responsible for admitting all patients in Radiology.
• Manage multiple systems and a busy workload.
• Handle cash and end-of-day balancing.
• Ensure Insurance forms signed by patients where applicable.
• Coordinate with Claims team on unsigned forms and processing.
• Manage internal/external post received daily.
• Handle phone lines and voicemails.
• Manage Radiology shared mailbox.
• Monitor AGFA (RIS) referrals needing information to complete vetting.
• Schedule weekly X-ray clinics and ensure timely information for bookings.
• Monitor Radiology stock levels and submit stationary orders.
• Manage referrals via Healthlink, email and post; upload and vet referrals.
• Liaise with hospital multi-disciplinary team to maintain high patient service.
• Work as part of a team, sharing workload and covering for absences.
• Perform training duties for relief/work-experience staff as needed.

Skills

Interpersonal skills

Verbal & written communication

Analytical thinking

Organizational skills

Attention to detail

Problem-solving

Ability to work under pressure

Team collaboration

Decision-making

Tools

MS Office (Excel, PowerPoint)

Job description

UPMC Aut Even Hospital is seeking an Access to Care Advisor to streamline patient access across departments. The role requires handling admissions in Radiology, multi-system use, cash handling, and ensuring insurance forms are completed.

You will work with the claims team to process signed forms and sustain efficient patient service. This role demands strong MS Office skills, excellent communication, high attention to detail, and the ability to work under pressure within a collaborative hospital