Access to Care Advisor - UPMC Aut Even Hospital

UPMC Ireland; Boherkyle; Vor Ort; EUR 30.000 - 45.000; Vollzeit

Benefits dieser Stelle

Fully paid parental leave

Pension plan

Death in Service benefit

Critical illness cover

ACES recognition programme

Flexible working opportunities

Generous annual leave

Zusammenfassung

UPMC Aut Even Hospital is seeking an Access to Care Advisor to streamline patient access across departments. The role requires handling admissions in Radiology, multi-system use, cash handling, and ensuring insurance forms are completed.

You will work with the claims team to process signed forms and sustain efficient patient service. This role demands strong MS Office skills, excellent communication, high attention to detail, and the ability to work under pressure within a collaborative hospital

Qualifikationen

• Strong background in MS Office (Excel, PowerPoint, etc.).
• Strong interpersonal skills with the ability to build relationships with internal/external agencies.
• Ability to adapt to new systems/software.
• Excellent verbal and written communications.
• Excellent decision-making with ownership of activities.
• Excellent numerical and organizational skills with high accuracy/attention to detail.
• Strong analytical skills to understand the impact of decisions.
• Excellent planning, coordination, monitoring, and evaluation skills.
• Ability to prioritize and work under pressure and meet deadlines.
• Ability to use own initiative and contribute effectively as part of a team.
• Results-focused and solution-driven with proven problem-solving skills.

Aufgaben

• Be responsible for admitting all patients in Radiology.
• Manage multiple systems and a busy workload.
• Handle cash and end-of-day balancing.
• Ensure Insurance forms signed by patients where applicable.
• Coordinate with Claims team on unsigned forms and processing.
• Manage internal/external post received daily.
• Handle phone lines and voicemails.
• Manage Radiology shared mailbox.
• Monitor AGFA (RIS) referrals needing information to complete vetting.
• Schedule weekly X-ray clinics and ensure timely information for bookings.
• Monitor Radiology stock levels and submit stationary orders.
• Manage referrals via Healthlink, email and post; upload and vet referrals.
• Liaise with hospital multi-disciplinary team to maintain high patient service.
• Work as part of a team, sharing workload and covering for absences.
• Perform training duties for relief/work-experience staff as needed.

Kenntnisse

Interpersonal skills

Verbal & written communication

Analytical thinking

Organizational skills

Attention to detail

Problem-solving

Ability to work under pressure

Team collaboration

Decision-making

Tools

MS Office (Excel, PowerPoint)

Jobbeschreibung

Access to Care Advisor - UPMC Aut Even Hospital

Location: Aut Even Hospital

Job type: Permanent

Overview of role

Responsible for the efficient processing of all Access to Care functions throughout the Hospital. The Access to Care Advisor will project a professional company image through all contact with all patients, staff and visitors to UPMC Aut Even Hospital.

Key Responsibilities

• Be responsible for admitting all patients in Radiology
• Have knowledge of multiple systems and be able to manage a busy workload
• Be responsible for cash handling and end-of-day balancing
• Have excellent attention to detail and ensure Insurance forms are signed by each patient via Claimsure where applicable
• Work closely with Claims team to follow up with any claim forms not signed by patient on day of admission by posting out insurance form to patient and processing on Claimsure once received.
• Manage both internal and external post received daily
• Manage phone lines, voicemails
• Manage Radiology shared mailbox
• Monitor AGFA (RIS) for any referrals that cannot be vetted due to missing information, follow up with GP surgery and ask for information to be sent in to allow vetting completion
• Schedule upcoming weekly Xray clinics, follow up with medical secretaries ahead of clinics to ensure you receive the information in a timely manner to allow for clinic to be booked
• Monitor stock levels in Radiology reception and submit stationary order when needed
• Manage referrals received via Healthlink, email and post. Upload all referrals and submit them to be vetted
• To liaise with and maintain an excellent working relationship with other members of the hospital multi-disciplinary team ensuring a high level of patient service is maintained.
• Work as part of a team by supporting each other, sharing workload and covering each other during periods of absence.
• To perform such other duties appropriate to the post as may be assigned from time to time by the manager or nominee.
• To carry out any training duties as necessary for relief staff / work experience staff for holiday

Qualifications & Experience

Requirements

• Strong background in MS Office (Excel, PowerPoint etc.)
• Strong interpersonal skills with the ability to build and maintain positive working relationships with wide variety of internal and external agencies.
• Ability to adapt to / learn new operational systems / software.
• Excellent verbal and written communications skills
• Excellent decision-making skills and the proven ability to take ownership of activities
• Excellent numerical and organizational skills, with a high degree of accuracy/attention to detail
• Strong analytical skills with the ability to fully comprehend the impact of decisions taken on both the operation and the wider business.
• Excellent planning, co-ordination, monitoring, and evaluation skills
• Demonstrated ability to prioritize and work under pressure and to strict deadlines.
• Ability to use own initiative and contribute effectively as part of a team.
• Results-focused and solution-driven with proven problem-solving skills

Salary: €29,620.19 - €44,554.60 per annum based on a 37.5 hour work week

A panel may be formed as a result of this campaign from which current and future vacancies may be filled.

Please contact [e-mail] for queries relating to the recruitment process or role.

Equal Opportunity Statement and Benefits

UPMC is an equal opportunity employer.We celebrate diversity and are committed to creating an inclusive environmentfor all employees.

At UPMC we provide a total rewards program that is not only market competitive, but fair and provides growth opportunitiesfor all our colleagues.

Benefits

• Fully paid maternity and paternity leave for new parents. Competitive PensionPlan, company funded Death in Service Benefit x 3 times. Critical Illness coverfor all employees up to the age of 66.
• Performance and Recognition – Rewards for performance that supports the goals and mission of UPMC through our annual ACES programme.
• Work-Life Balance – Enhanced annual leave up to a maximum of 27 days. Flexibleworking opportunities to support you to work around external familycommitments.
• Developmentand Career Opportunities – Opportunities for each employee to reachtheir career goals through continued learning and/or advancement.

About UPMC

UPMC is a renowned multinational academic medicalcentre committed to delivering people-focused care that’s close to home.Headquartered in Pittsburgh and affiliated with the University of PittsburghSchools of the Health Sciences, UPMC shapes the future of health throughclinical and technological innovation, research and education.UPMCexpands its expertise globally, bringing world-class care acrosscontinents through its UPMC Internationaldivision — an owned and operatednetwork of hospitals and ambulatory care centres in Italy, IrelandandCroatia. UPMC International brings new access to the signature specialtyservices of UPMC Hillman Cancer Centre, UPMC Sports Medicineand others tomore people in more places around the world.

In Ireland UPMC has provided high-quality healthcare in the South East since2006. UPMC’s operations in Ireland now include UPMC Whitfield Hospital inWaterford, UPMC Sports Surgery Clinic in Dublin, UPMC Kildare Hospital inClane, and UPMC Aut Even Hospital in Kilkenny. Outpatient care is available atthe UPMC Carlow Outreach Centre, UPMC Hillman Cancer Centre radiotherapylocations in Waterford and Cork, UPMC The 4th Practice in Mallow, and acrossUPMC Sports Medicine Clinics in Dublin, Waterford, Limerick, Tipperary, Cork, andMayo. UPMC has also established a nationwide Concussion Network. UPMC'sGlobal Technology Operation Centre is based in Kilkenny.