6-Month Contract: Customer Service & Sales Ops Associate

Uniphar Group; South Dublin; On-site; EUR 28,000 - 38,000; Full time

Job summary

Uniphar Group, via Tekno Surgical, is seeking a Customer Service Business Services Associate on a fixed-term 6-month contract. The role links business support with the Customer Service Manager, overseeing query management and operational support for the sales team to ensure efficient workflows.

Ideal candidates will demonstrate attentiveness, strong communication, and a collaborative mindset with a focus on delivering exceptional customer service within a pharmaceutical/medical device context.

Qualifications

• High level of attentiveness when interacting with customers.
• Ability to prioritise collaboration with others.
• Can-do attitude to implement solutions.
• Focused nature and satisfaction from being busy and productive.
• Strong customer orientation, delivering exceptional service.
• Excellent communication skills.
• Good administrative and IT skills; Navision knowledge is an advantage.
• Attention to detail in work execution.
• Experience in clinical, pharma or medical device support is advantageous.
• Teamwork and flexibility to achieve goals.

Responsibilities

• Efficient Query Management: Process a high volume of queries and requests received via group email, ensuring timely, professional, and accurate responses.
• Operational Support: Provide coordinated support to the Sales Team and other operational team members as needed to ensure smooth workflows.

Skills

Attentiveness

Team collaboration

Solution mindset

Detail-oriented

Customer orientation

Excellent communication

IT skills

Tools

Navision

Job description

Uniphar Group, via Tekno Surgical, is seeking a Customer Service Business Services Associate on a fixed-term 6-month contract. The role links business support with the Customer Service Manager, overseeing query management and operational support for the sales team to ensure efficient workflows.

Ideal candidates will demonstrate attentiveness, strong communication, and a collaborative mindset with a focus on delivering exceptional customer service within a pharmaceutical/medical device context.