2nd Line IT Field Engineer – Service Desk

T-Tech; Cork; On-site; EUR 40,000 - 60,000; Full time

Benefits offered by this job

Pension

Life Assurance

Income Protection

Learning environment

Training

Friday Pulse

Quarterly events

Medical cashback

Career progression

Job summary

T-Tech is seeking an IT Field Engineer to join our service desk team in Cork. You will work on 2nd line support, diagnose complex IT issues, and coordinate with the client's IT team for timely resolutions.

The role emphasizes proactive problem-solving, documentation of incidents, and clear communication with stakeholders. A robust benefits package and ongoing training support professional growth.

Qualifications

• 2nd line support experience in a fast-paced environment.
• Proficient knowledge of IT systems, hardware, software, networks and servers.
• Strong analytical and problem-solving abilities under pressure.
• Excellent communication and interpersonal skills with clients and peers.
• Ability to prioritise and manage multiple tasks to deadlines.
• ITIL/CompTIA or Microsoft certifications are desirable.

Responsibilities

• 2nd Line Support: own and resolve client issues escalated from 1st line.
• Technical Expertise: troubleshoot networks, servers, apps, and peripherals.
• Relationship Building: work with client IT teams for collaborative resolution.
• Documentation and Reporting: log incidents and provide trend insights.
• Continuous Improvement: identify opportunities to enhance service delivery.

Skills

2nd Line Support

IT Systems Knowledge

Analytical Thinking

Communication Skills

Multi-tasking

IT Certifications

Job description

T-Tech is seeking an IT Field Engineer to join our service desk team in Cork. You will work on 2nd line support, diagnose complex IT issues, and coordinate with the client's IT team for timely resolutions.

The role emphasizes proactive problem-solving, documentation of incidents, and clear communication with stakeholders. A robust benefits package and ongoing training support professional growth.