Trust & Safety New Associate - YTTNS - VE - Spanish CL13

Accenture UK & Ireland; Dublin; On-site; EUR 27,000 - 35,000; Full time

Benefits offered by this job

Great training

Company social events

Career progression opportunities

Job summary

Accenture is seeking a Trust & Safety New Associate (Spanish language) in Dublin. This is a full-time 40-hour per week role on a 12-month contract with potential extension.

The position focuses on quality assurance, content moderation, and responsible AI tasks, with exposure to potentially sensitive material. You will work with Trust & Safety resources to ensure safety and compliance for content across text, audio, and video streams, while maintaining resilience in a fast-paced environment.

Qualifications

• Strong coping, emotional resilience, and stress-management skills.
• Excellent comprehension, communication, and Spanish/English skills.
• Ability to perform duties objectively, devoid of biases, in the best interest of client policies.
• Strong attention to detail and analytical thinking.
• Experience with content moderation or similar workflows is a plus.

Responsibilities

• Review, classify and/or remove content per client guidelines using provided tools.
• Stay updated on client policies and industry trends in content moderation and responsible AI.
• Investigate, resolve, and communicate complex content issues to the team.
• Develop prompts to interrogate AI models on responsible AI topics.
• Analyze model responses for appropriateness and policy alignment.
• Collaborate with teammates to build understanding of responsible AI issues and governance.

Skills

Resilience

Bilingual: Spanish/English

Attention to detail

Content moderation experience

Independent worker

Job description

Position: Trust & Safety New Associate - VE - Spanish

Location: Dublin, Ireland, D3

Language - Spanish

Contract: Full-time role 40 hours per week, 12 month contract (with view to extension)

Role Description

Accenture is a trusted, innovative, comprehensive, and experienced partner to leading platform companies. The Trust and Safety offering within Accenture helps keep the internet safe and helps platform companies accelerate, scale, and improve their businesses. You will be responsible for the quality assurance and safety of the work performed by Trust and Safety resources whose role includes analyzing, working with, viewing and proactively engaging with user profiles, audio, videos, and text based content and/or investigating, escalating and/or resolving issues that are reported by users or flagged by the system. Due to the nature of the role, you may be exposed to flashing lights or contrasting light and dark patterns.

The Trust & Safety team, including quality assurance and responsible AI resources, does meaningful work that helps keep the internet safe. It may also be challenging, at times. In the context of this role, you may be directly or inadvertently exposed to, work with, view, and proactively engage with potentially disturbing, objectionable, and sensitive content (e.g., graphic, violent, sexual, or egregious). You may serve as an important line of defense by systematically testing, evaluating and challenging AI systems to improve the integrity, quality, and safety of AI generated content. Therefore, any role supporting Trust & Safety resources needs strong resilience and coping skills.

We care for the health and well-being of our people and provide the support and resources needed to perform their role responsibilities. This role requires active participation in Accenture’s well-being support program, designed specifically for the Trust & Safety community, provides valuable skills to promote individual and collective well-being.

Duties & Responsibilities

• Review, classify and/or remove, work with, view, or proactively engage with content according to client guidelines, using specific tools and channels
• Understand and remain updated on changing client policies and guidelines Stay up-to-date with industry trends, identified generative AI shortcomings and advancements in content moderation and/or responsible AI regulations, governance, policy, and consulting work.
• Investigate, resolve, and relay complex content issues to the broader Trust and Safety team
• Develop and execute prompt strategies to interrogate large language models on various topics related to responsible AI, including medical advice, legal advice, and other sensitive areas.
• Analyze the model's responses for appropriateness, inappropriateness, refusal to answer, or appending disclaimers to the response according to client definitions and guidance.
• Collaborate with other team members to create a comprehensive understanding of responsible AI issues based on a model's responses.
• Contribute to the development of best practices and guidelines for content moderation and responsible AI governance and policy.

Note: You or others at your location may be working with content that could be sensitive or of graphic nature.

Basic Qualifications/Skills Needed

• Strong coping, emotional resilience, and stress-management skills
• Excellent comprehension, communication, and Spanish/English skills
• Ability to perform duties objectively, devoid of inherent biases or personal beliefs, in the best interest of client policies
• Strong attention to detail
• Comfort synthesizing and analyzing information from multiple streams
• Strong critical thinking and decision-making skills
• Deep familiarity and passion for the internet, internet platforms, and internet culture
• High affinity and cultural awareness of political and social situations regarding the relevant market and region that will be supported
• Ability to work well individually and as part of a team
• Ability to work differing rotations/shifts and non-standard work hours
• Flexibility in meeting changing business needs in a fast-paced environment
• Commitment to quality, efficiency, and effectiveness
• Previous business process outsourcing, customer service, or content moderation experience is a plus
• Over 18 years of age
• Shift timings/requirements to work weekends and holidays

Preferred Qualifications

• Deep familiarity and passion for responsible AI, the internet, internet platforms, and internet culture
• High affinity and cultural awareness of political and social situations regarding the relevant market and region that will be supported

Benefits

• Working for an international enterprise company
• Great training
• Company social events
• Opportunities for carrier progression

Accenture is an equal opportunities employer and welcomes applications from all sections of society and does not discriminate on grounds of race, religion or belief, ethnic or national origin, disability, age citizenship, marital, domestic or civil partnership status, sexual orientation or gender identity.

If you are required to work a night shift as part of this role, you are obliged to complete a night worker health assessment. Please note that it is a requirement of your continued employment, that you are fit to work night shifts.

About Accenture

Accenture is a trusted, innovative, comprehensive, and experienced partner to leading platform companies and other organizations. The Trust and Safety (Content Moderation and Responsible AI) offering(s) within Accenture helps keep the internet safe and helps platform companies accelerate, scale, and improve their businesses.

Accenture’s Trust & Safety team, serves as an important line of defense by helping improve the quality and safety of online content while gaining hands-on job experience. They often systematically test, evaluate, and challenge AI systems and platforms to improve the integrity, quality and safety of content, including generative AI. You will deliver value to our clients, while making a larger impact on society.

You will be responsible for analyzing and reviewing user profiles, audio, videos, and text-based content and/or investigating, escalating and/or resolving issues that are reported by users or flagged by the system. Due to the nature of the role, you may be exposed to objectionable or disturbing content flashing lights or contrasting light and dark patterns. This is meaningful work that helps keep the internet safe and responsible. It may also be challenging, at times. In this role, you may be directly or inadvertently exposed to, work with, view, or proactively engage with potentially disturbing, objectionable, and sensitive content (e.g., graphic, violent, sexual, or egregious) and expose A....…