24/7 Major Incident Manager — Command Bridge Lead

planet; Galway; Hybrid; EUR 75,000 - 110,000; Full time

Benefits offered by this job

Hybrid work model

Shift premium

Job summary

Planet is hiring Major Incident Managers in Galway and Warsaw to own major incident bridges in Planet's 24/7 Command Centre. When a major hits, you take the bridge: the right people, a crisp timeline, clear comms and a path to resolution - every time.

You will manage end-to-end incident bridges, drive timely communications, and feed blameless post-incident reviews while maintaining a documented handover process.

Qualifications

• 4+ years in major incident management or senior incident roles in a 24/7 NOC.
• Strong bridge command and ability to focus on resolution quickly.
• Excellent written and spoken English under pressure.
• Experience with ITSM and alerting tooling (Jira/JSM, OpsGenie, PagerDuty, ServiceNow).

Responsibilities

• Own major incident bridges end-to-end on a 24/7 rota: declaration, command, escalation, resolution and handover.
• Run parallel-bridge capacity with Command Centre Shift Leads to prevent queues.
• Drive incident communications: status updates, exec summaries, customer impact statements.
• Produce accurate timelines and feed blameless post-incident reviews.
• Manage handovers across shifts and locations to a documented standard.
• Contribute to drills, runbooks and continuous improvement of response performance.

Skills

Major incident management

NOC/24/7 operations

English communication

ITSM tooling

24/7 roster experience

Tools

Jira/JSM

OpsGenie

PagerDuty

ServiceNow

Job description

Planet is hiring Major Incident Managers in Galway and Warsaw to own major incident bridges in Planet's 24/7 Command Centre. When a major hits, you take the bridge: the right people, a crisp timeline, clear comms and a path to resolution - every time.

You will manage end-to-end incident bridges, drive timely communications, and feed blameless post-incident reviews while maintaining a documented handover process.