Incident & Crisis Management Specialist

Uisce Éireann Irish Water; Dublin; On-site; EUR 55,000 - 90,000; Full time

Job summary

Uisce Éireann is hiring an Incident & Crisis Management Analyst to join the Organisational Risk and Resilience Team. This role supports the lifecycle of the Incident & Crisis Management Framework, engaging with multiple business areas to design, implement, and govern resilient response processes.

You will coordinate cross-functional groups, develop training, report on status and metrics, and drive continuous improvement aligned with national resilience regulations.

Qualifications

• Relevant third level qualification and/or accreditation is desirable
• A minimum of 3 years’ experience in the water, utilities or similar industries is desirable
• Experience in Business Continuity, Incident/Crisis Management or Emergency Management Response roles
• Management systems experience, ideally ISO standards is an advantage
• Ability to develop and maintain partnerships with stakeholders internally and externally
• Strong analytical and communication skills

Responsibilities

• Support the day-to-day coordination and completion of activities of the full Incident & Crisis Management Framework lifecycle for Uisce Éireann.
• Completion of business reviews of incident and crisis management documentation to ensure they are kept up to date on activities, resources, and implementation mechanisms.
• Support the development and implementation of incident management, emergency response plans and procedures with representatives across the business
• Coordinate and run the cross functional incident management working group to ensure all elements are fit for purpose
• Coordinate assurance activities across the business, such training and scenario testing
• Develop and provide Incident Management & Crisis management status reports and metrics
• Assist and support the wider team in standing up incident or crisis management teams for live events
• Identify, escalate and support control and mitigation measures for incidents and crises
• Provide incident and crisis management guidance across all levels of the business
• Create and deliver required training and awareness programmes
• Coordinate post-incident/crisis lessons learnt reviews and implement findings
• Promote continuous improvement of incident & crisis management processes
• Support interpretation and implementation of resilience regulations to ensure compliance
• Other duties as required

Skills

Incident Management

Crisis Management

Risk & Resilience

Stakeholder Engagement

ISO Standards

Education

Third level qualification

Job description

Uisce Éireann is hiring an Incident & Crisis Management Analyst to join the Organisational Risk and Resilience Team. This role supports the lifecycle of the Incident & Crisis Management Framework, engaging with multiple business areas to design, implement, and govern resilient response processes.

You will coordinate cross-functional groups, develop training, report on status and metrics, and drive continuous improvement aligned with national resilience regulations.