24/7 Alarm Control Room Operator – Impactful ARC Role

Action24Ireland; Dublin; On-site; EUR 42,000 - 62,000; Full time

Benefits offered by this job

Bike to work scheme

Company bonus

Pension and life assurance

Job summary

AlarmControl24 are seeking to hire a control room operator to support our ARC in Sandyford, Dublin. The role involves monitoring alarms, liaising with emergency services, and ensuring PSA standards.

Ideal candidates will have strong IT skills, good communication, and be able to work 12-hour shifts including nights, days and weekends. We offer above market pay, pension and life assurance, and a bike-to-work scheme.

Qualifications

• Proficient computer skills including MS Office.
• Strong time management and communication.
• Ability to communicate with management and the public.
• Reliable team player with enthusiasm.

Responsibilities

• Process alarm signals from customer premises including CCTV activations.
• Liaise with keyholders, Garda and emergency services per client protocol.
• Follow client site protocol for alarm activations.
• React to incidents promptly meeting PSA criteria.
• Handle inbound/outbound calls with installers, end users, and emergency services.
• Assist with alarm monitoring queries.
• Carry CCTV patrols and report faults on a shift basis.
• Maintain health and safety, keep workplace clean and safe.
• Other duties as required by supervisor.

Skills

MS Office

Time management

Communication skills

Team player

Job description

AlarmControl24 are seeking to hire a control room operator to support our ARC in Sandyford, Dublin. The role involves monitoring alarms, liaising with emergency services, and ensuring PSA standards.

Ideal candidates will have strong IT skills, good communication, and be able to work 12-hour shifts including nights, days and weekends. We offer above market pay, pension and life assurance, and a bike-to-work scheme.