Workplace Exp Associate (Jakarta Raya)

CBRE Group, Inc.; Jakarta Pusat; On-site; IDR 78,120,000 - 122,760,000; Full time

Job summary

CBRE, a global leader in real estate services, is seeking a Workplace Experience Associate in Jakarta to deliver world-class service to employees and building visitors.

You will greet guests, manage passes, coordinate meetings, assist vendors, and support office operations while following security procedures and brand guidelines.

Qualifications

• High School Diploma or GED with 3–4 years of relevant experience.
• Understanding of processes, procedures, systems, and concepts within own job function.
• Strong knowledge of Microsoft Office (Word, Excel, Outlook).

Responsibilities

• First point of contact for visitors and guests; greet them warmly and issue passes.
• Answer phones professionally and assist with presentations and group speaking.
• Arrange and confirm recreational, dining, and business activities for requestors.
• Approve janitorial or maintenance work orders and coordinate with vendors.
• Resolve inquiries or complaints from employees and guests in a professional manner.
• Support the team with office supply management, meeting coordination, and equipment care.
• Review client materials to ensure brand guideline adherence.
• Follow security and emergency procedures and notify management as needed.
• Deliver new hire orientation, training, and coaching; prepare presentations for groups.
• Follow manager directions and work with minimal supervision.
• Gather and analyze data to solve complex problems and improve processes.
• Contribute to cross-team efficiency and suggest process improvements.
• Communicate unusual content clearly and concisely.

Skills

Customer service

Communication skills

Organizational skills

Microsoft Office

Education

High School Diploma or GED

Tools

Microsoft Office

Job description

CBRE is the global leader in commercial real estate services and investments. With services, insights and data that span every dimension of the industry, we create solutions for clients of every size, in every sector and across every geography. CBRE is the place where talented people who want to do impactful work can realize potential in every dimension.

CBRE Global Workplace Solutions (GWS)

As one of CBRE's core global businesses, Global Workplace Solutions (GWS) provides end-to-end services to occupier clients across the entire lifecycle of a building.

Our teams help companies improve their operations and reduce costs, through expert facilities management, project management, real estate and energy and sustainability services. Our dedicated teams work across all industries, and support clients ranging from the Fortune 500 global companies to single, iconic buildings.

About the Role:

As a CBRE Workplace Experience Associate, you will be responsible for delivering world-class customer service experience to employees and guests of a designated building.

This job is part of the Workplace Experience function. They are responsible for providing world-class customer service to the clients and visitors of a designated building.

What You’ll Do:

• First point of contact for all those entering the facility. Greet them with a friendly and welcoming demeanor. Issue visitor and parking passes and follow security protocols. Escort visitors to the proper location.
• Make a memorable first impression by answering the telephone in a professional manner. Create presentations and speak to various-sized groups.
• Arrange and confirm recreational, dining, and business activities on behalf of the requestor.
• Approve janitorial or maintenance work orders as needed. Address issues with vendors or staff as needed.
• Resolve inquiries or complaints from employees, guests, and co-workers. Provide solutions in a professional customer service-driven manner.
• Oversee support for the team as directed including office supply management, meeting coordination, and equipment care.
• Review customized client materials to ensure they follow brand guidelines.
• Follow property-specific security and emergency procedures. Notify management to ensure the safety of all individuals in the building.
• Deliver new hire orientation, training, and coaching. Create presentations and speak to various-sized groups.
• Follow specific directions as given by the manager and work under minimal supervision.
• Gather and analyze data to identify and solve complex problems that arise with little or no precedent.
• Impact own team and other teams whose work activities are closely related.
• Suggest improvements to existing processes and solutions to improve the efficiency of the team.
• Evaluate and communicate unusual and/or complex content in a concise and logical way.

What You’ll Need:

• High School Diploma or GED with 3-4 years of job-related experience.
• A comprehensive understanding of a range of processes, procedures, systems, and concepts within own job function is required.
• In-depth knowledge of Microsoft Office products. Examples include Word, Excel, Outlook, etc.
• Advanced organizational skills with an inquisitive mindset.

Why CBRE

When you join CBRE, you become part of the global leader in commercial real estate services and investment that helps businesses and people thrive. We are dynamic problem solvers and forward-thinking professionals who create significant impact. Our collaborative culture is built on our shared values — respect, integrity, service and excellence — and we value the diverse perspectives, backgrounds and skillsets of our people. At CBRE, you have the opportunity to chart your own course and realize your potential. We welcome all applicants.

Applicant AI Use Disclosure

We value human interaction to understand each candidate's unique experience, skills and aspirations. We do not use artificial intelligence (AI) tools to make hiring decisions, and we ask that candidates disclose any use of AI in the application and interview process.

If the above interests you, we would love to hear from you!