Workplace Exp Associate (Jakarta Raya)

CBRE; Indonesia; On-site; IDR 55,800,000 - 89,280,000; Full time

Job summary

CBRE Workplace Experience Associate will deliver world-class customer service to employees and guests in a designated building, serving as the first point of contact and ensuring security procedures are followed.

You will coordinate visitor passes, arrange meetings and activities, support office operations, and help resolve inquiries with a professional, service-oriented mindset.

Qualifications

• High school diploma or GED required with 3-4 years of related experience.
• Solid understanding of processes, procedures, systems within own job function.
• In-depth knowledge of Microsoft Office products (Word, Excel, Outlook).
• Advanced organizational skills with an inquisitive mindset.

Responsibilities

• Serve as first point of contact for visitors; greet, issue passes, and escort to locations.
• Answer phone professionally; create presentations and support group speaking engagements.
• Coordinate and confirm recreational, dining, and business activities as requested.
• Approve and coordinate janitorial or maintenance work orders; liaise with vendors as needed.
• Resolve inquiries and complaints from employees and guests with professional service.
• Support team with office supplies, meeting coordination, and equipment care.
• Review client materials to ensure brand guideline compliance.
• Follow security and emergency procedures; keep management informed for safety.
• Deliver new hire orientation, training, and coaching; present to groups.
• Take direction from management and work with minimal supervision.
• Gather and analyze data to identify problems and improve processes.

Skills

Advanced organizational skills

Microsoft Office

Education

High School Diploma or GED

Tools

Microsoft Office

Job description

CBRE is the global leader in commercialreal estate services and investments. With services, insights and data thatspan every dimension of the industry, we create solutions for clients of everysize, in every sector and across every geography. CBRE is the place wheretalented people who want to do impactful work can realize potential in everydimension.

CBRE Global Workplace Solutions (GWS)

As one of CBRE's core global businesses,Global Workplace Solutions (GWS) provides end-to-end services to occupierclients across the entire lifecycle of a building. Our teams help companies improve theiroperations and reduce costs, through expert facilities management, projectmanagement, real estate and energy and sustainability services. Our dedicatedteams work across all industries, and support clients ranging from the Fortune500 global companies to single, iconic buildings.

About The Role

As a CBRE WorkplaceExperience Associate, you will be responsible for delivering world-classcustomer service experience to employees and guests of a designated building. This job is part ofthe Workplace Experience function. They are responsible for providingworld-class customer service to the clients and visitors of a designatedbuilding.

What You’ll Do

• First point of contact for all those entering the facility. Greet them with a friendly and welcoming demeanor. Issue visitor and parking passes and follow security protocols. Escort visitors to the proper location.
• Make a memorable first impression by answering the telephone in a professional manner. Create presentations and speak to various-sized groups.
• Arrange and confirm recreational, dining, and business activities on behalf of the requestor.
• Approve janitorial or maintenance work orders as needed. Address issues with vendors or staff as needed.
• Resolve inquiries or complaints from employees, guests, and co-workers. Provide solutions in a professional customer service-driven manner.
• Oversee support for the team as directed including office supply management, meeting coordination, and equipment care.
• Review customized client materials to ensure they follow brand guidelines.
• Follow property-specific security and emergency procedures. Notify management to ensure the safety of all individuals in the building.
• Deliver new hire orientation, training, and coaching. Create presentations and speak to various-sized groups.
• Follow specific directions as given by the manager and work under minimal supervision.
• Gather and analyze data to identify and solve complex problems that arise with little or no precedent.
• Impact own team and other teams whose work activities are closely related.
• Suggest improvements to existing processes and solutions to improve the efficiency of the team.
• Evaluate and communicate unusual and/or complex content in a concise and logical way.

What You’ll Need

• High School Diploma or GED with 3-4 years of job-related experience.
• A comprehensive understanding of a range of processes, procedures, systems, and concepts within own job function is required.
• In-depth knowledge of Microsoft Office products. Examples include Word, Excel, Outlook, etc.
• Advanced organizational skills with an inquisitive mindset.

Why CBRE

When you join CBRE, you become part of theglobal leader in commercial real estate services and investment that helpsbusinesses and people thrive. We are dynamic problem solvers andforward-thinking professionals who create significant impact. Our collaborativeculture is built on our shared values — respect, integrity, service andexcellence — and we value the diverse perspectives, backgrounds and skillsetsof our people. At CBRE, you have the opportunity to chart your own course andrealize your potential. We welcome all applicants.

Applicant AI Use Disclosure

We value human interaction to understandeach candidate's unique experience, skills and aspirations. We do not useartificial intelligence (AI) tools to make hiring decisions, and we ask thatcandidates disclose any use of AI in the application and interview process.