Workforce Strategy & Vendor Performance Manager (SPX Express)

Shopee; Indonesia; On-site; IDR 167,400,000 - 279,000,000; Full time

Job summary

Shopee is seeking a Vendor Performance Manager to monitor and drive vendor performance across manpower vendors, ensuring SLAs, daily operational support, and campaign readiness across fulfillment sites.

The role leads planning, cost control, procurement collaboration, and data-driven reporting to optimize manpower, reduce costs, and improve operational efficiency for peak campaigns. You will coordinate with vendors on headcount, negotiate terms, and ensure timely reviews and compliance.

Qualifications

• Vendor Performance Management: Monitor and drive vendor performance across manpower vendors.
• Fulfillment Planning & Strategy: Design vendor model balancing cost, flexibility, and workforce commitment.
• Cost Control & Procurement Collaboration: Lead price benchmarking, vendor bidding, and cost negotiation.
• Workforce Flexibility & Campaign Readiness: Plan manpower fulfillment across logistics sites for peak campaigns.
• Team Management & Daily Operations: Lead and support day-to-day workforce allocation, attendance tracking, and vendor reporting.
• Vendor Compliance & SLA Monitoring: Ensure vendor supply meets specifications and manage adjustments for OT productivity and shift changes.
• Contract & Commercial Management: Review vendor contracts and support renewal planning.
• Data Analysis & Reporting: Analyze performance data to identify trends and opportunities.

Responsibilities

• Monitor and drive vendor performance across manpower vendors.
• Design vendor models based on operations requests and campaign needs.
• Lead cost benchmarking, bidding, and negotiations with vendors.
• Plan manpower across sites for peak campaigns and coordinate headcount readiness.
• Oversee daily operations: attendance tracking, reporting, and invoice support.
• Ensure vendor compliance with SLAs and address productivity issues and adjustments.
• Support contract management and annual performance reviews with vendors.
• Analyze data to identify trends and opportunities for cost and operational efficiency.

Job description

Vendor Performance Management: Monitor and drive vendor performance across manpower vendors, ensuring service level adherence, daily operational support, and campaign readiness.

Fulfillment Planning & Strategy: Design vendor model based on request from operations, balancing cost, flexibility, and workforce commitment. Continuously assess volume trends and adjust fulfillment strategy accordingly.

Cost Control & Procurement Collaboration: Ensure service cost competitiveness by leading initiatives such as price benchmarking, vendor bidding, and cost negotiation. Collaborate and ensure vendor selection aligns with business needs and market conditions.

Workforce Flexibility & Campaign Readiness: Plan manpower fulfillment across all logistics sites during peak campaigns in advance. Coordinate with vendors to ensure headcount readiness and determine incentive schemes by shift, adapting to changes and learning from previous campaign performance.

Team Management & Daily Operations: Lead and support team members in day-to-day tasks such as workforce allocation, time attendance tracking, vendor reporting, and invoice support.

Vendor Compliance & SLA Monitoring: Ensure vendors supply manpower as per agreed specifications. Monitor compliance, quality, and productivity issues; make adjustments where necessary (OT productivity, shift-level adjustments).

Contract & Commercial Management: Review and manage vendor contracts, ensuring alignment with evolving operational and business strategies. Support annual vendor performance reviews and contract renewal planning.

Data Analysis & Reporting: Analyze performance data to identify trends, gaps, and improvement opportunities in both cost and operational efficiency.