Business Process Management Strategy - SPX Express

SPX Express; Daerah Khusus Ibukota Jakarta; On-site; IDR 668,337,510 - 1,002,506,265; Full time

Job summary

A logistics company is seeking a Business Process Management professional to oversee vendor management and payroll operations. The ideal candidate will possess strong analytical skills, a proven track record in improving vendor performance, and excellent communication abilities. This full-time position is suited for those with over 8 years of experience in BPO operations. Located in Jakarta, the role involves significant interaction with internal departments and BPO vendors to ensure compliance and efficiency.

Qualifications

• Minimum 8 years of experience in handling BPO operations, vendor management, outsource or similar role.
• Strong analytical, problem-solving & decision-making capabilities.
• Excellent communication and negotiation skills.

Responsibilities

• Manage BPO Vendor Management, Payroll & Data Analyst team.
• Serve as the primary point of contact for all BPO vendor engagements.
• Ensure vendors meet agreed SLAs, KPIs, and quality standards.

Skills

Analytical skills

Problem-solving capability

Negotiation skills

Communication skills

Vendor management

Job description

Business Process Management - SPX Express

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Job Description

• Manage BPO Vendor Management, Payroll & Data Analyst team
• Serve as the primary point of contact for all BPO vendor engagements
• Ensure vendors meet agreed SLAs, KPIs, and quality standards
• Manage contract compliance, negotiations & renewals
• Oversee & validate monthly payroll data submission for BPO vendors
• Monitor headcount utilization, cost trends & budget alignment
• Generate insights & reports to drive decision-making and continuous improvement
• Identify process gaps, inefficiencies, or trends impacting vendor performance or cost
• Liaise with internal departments to streamline BPO-related processes

Requirements

• Minimum 8 years of experience in handling BPO operations, vendor management, outsource or similar role
• Strong analytical, problem-solving & decision-making capabilities
• Strong business & financial acumen
• Excellent communication and negotiation skills
• Proven track record in managing multiple stakeholders and improving vendor performance
• Good knowledge of labor cost structure & compliance in outsourced environments

Seniority level

Mid-Senior level

Employment type

Full-time

Job function

Business Development and Sales

Industries

Internet Marketplace Platforms and Technology, Information and Internet