Wholesale KYC Operations - Middle Office - Analyst

JPMorganChase; Jakarta Pusat; On-site; IDR 120,000,000 - 240,000,000; Full time

Job summary

JPMorganChase in Jakarta, Indonesia seeks an Analyst to support Wholesale KYC Operations in onboarding and remediation. You will coordinate end-to-end KYC processes, gather documentation, and work with Front Office, Legal, Compliance, and Operations to ensure compliant onboarding of new and existing client relationships.

The role requires knowledge of KYC, client onboarding, and strong communication and organizational skills.

Qualifications

• Bachelor’s degree or equivalent.
• At least 1 year of relevant experience in KYC, Client Onboarding, Audit, Control, Risk, AML, or Research functions.
• Knowledge of multiple client types (e.g., Corporates, SPV, Trust, FIs).
• Strong verbal and written communication skills.
• Strong time management, organizational, and relationship-building skills.
• Client-focused with a strong controls mindset and commitment to quality.
• Experience adhering to controls and compliance standards.
• Ability to quickly grasp and learn new concepts and procedures.

Responsibilities

• Manage new business requests received from the Front Office and facilitate the KYC process end-to-end.
• Act as an SME and Due Diligence expert to guide clients through KYC requirements and document variations.
• Conduct in-depth analysis on client ownership structures using publicly available sources and client documentation.
• Work closely with the Front Office and, when necessary, directly with clients to obtain supporting evidence for full KYC due diligence.
• Follow up with KYC production teams to ensure onboarding is completed within agreed timeframes.
• Liaise regularly with the business for workload planning, reviewing key onboardings, and prioritizing open requests.
• Interact with Legal, Compliance, Credit, and Operations to develop partnerships and ensure information flow.
• Assist Relationship Managers with overnight screening, client exits, and other KYC-related tasks.
• Manage personal workload and priority items, escalating key risks/issues to management.
• Stay informed of changes to processes, procedures, and regulatory requirements.
• Identify and execute process improvements and provide guidance on key process and technology initiatives.

Skills

Communication skills

Time management

Relationship building

Controls mindset

Education

Bachelor’s degree or equivalent

Job description

Wholesale KYC Operations - Middle Office - Analyst

Are you a detail-oriented professional with a passion for Know Your Client (KYC)? We are seeking a highly motivated individual who will play a crucial part in supporting the firm's Wholesale KYC Operations (WKO). As a dynamic and driven professional, you will play a pivotal role in the team where you will have an opportunity to elevate your career to the next level.

As an Analyst within the Wholesale KYC Operations (WKO) Banking Middle Office team in the Corporate & Investment Bank, you will play a critical role in managing the Front Office relationship for business requests in KYC Onboarding, Remediation, and Renewals. You will facilitate the end-to-end client onboarding process, ensuring all due diligence documentation is sourced and delivered to the KYC Production team for incorporation into the KYC platform. You will collaborate closely with Bankers, Operations, Credit, Legal, and Compliance to provide efficient and timely onboarding of new and existing client relationships, ensuring compliance with regulations and protecting the bank’s reputation and financial assets.

Job responsibilities

• Manage new business requests received from the Front Office and facilitate the KYC process end-to-end.
• Act as an SME and Due Diligence expert to guide clients through KYC requirements and document variations.
• Conduct in-depth analysis on client ownership structures using publicly available sources and client documentation, seeking additional confirmation or approvals as required.
• Work closely with the Front Office and, when necessary, directly with clients to obtain all supporting evidence for full KYC due diligence.
• Follow up with KYC production teams to ensure onboarding is completed within agreed timeframes.
• Liaise regularly with the business for workload planning, reviewing key onboardings, and prioritizing open requests.
• Interact frequently with key stakeholders such as Legal, Compliance, Credit, and Operations to develop strong partnerships, eliminate roadblocks, and ensure continuity of information flow.
• Assist Relationship Managers with overnight screening, client exits, and other KYC-related tasks as required.
• Manage personal workload and priority items, ensuring timely escalation of key risks/issues to management.
• Stay informed of changes to processes, procedures, and regulatory requirements, maintaining open dialogue with regional colleagues.
• Identify and execute process improvements, providing guidance and support on key process and technology initiatives.

Required qualifications, capabilities, and skills

• Bachelor’s degree or equivalent.
• At least 1 year of relevant experience in KYC, Client Onboarding, Audit, Control, Risk, AML, or Research functions.
• Knowledge of multiple client types (e.g., Corporates, SPV, Trust, FIs). Understanding of the financial industry with expertise in various lines of business, including Corporate Investment Banking.
• Strong verbal and written communication skills.
• Strong time management, organizational, and relationship-building skills.
• Client-focused with a strong controls mindset and commitment to quality.
• Experience adhering to controls and compliance standards.
• Ability to quickly grasp and learn new concepts and procedures.

Preferred qualifications, capabilities, and skills

• At least 1 year of relevant experience in KYC, Client Onboarding, Audit, Control, Risk, AML, or Research functions, preferably within the banking industry.
• Developing experience using AI-powered analytics, workflow automation, or intelligent process tools to drive efficiency gains, reduce manual effort, or improve accuracy in operational processes.