Visa Application Centre Manager

TLScontact; Indonesia; On-site; IDR 180,000,000 - 260,000,000; Full time

Job summary

TLScontact in Surabaya, Indonesia seeks a Customer Service Manager to lead the Visa Application Centre operations, ensuring high-quality service and compliance with SOPs. You will coordinate with government clients and partner organisations to enhance services and drive performance.

Ideal candidates have Dutch and English proficiency, a Bachelor’s degree, and at least one year of team management experience in a multinational setting. Strong communication and organizational skills are essential.

Qualifications

• Bachelor's degree or above.
• Minimum of one year in a multinational company with a customer-experience focus.
• At least one year of team management experience.
• Minimum of one year of experience in operations process management.
• English and Dutch professional proficiency (spoken, written, and reading) required.
• Strong communication and organisational skills.
• Ability to work under tight deadlines and pressure.

Responsibilities

• Manage day-to-day operations of a Visa Application Centre in compliance with SOPs.
• Develop, coordinate, and implement first-class services.
• Work with government clients, support organisations, and partner companies to develop and enhance services.
• Manage the facilities of the Visa Application Centre to be fit for purpose.
• Contribute to strategic planning and company initiatives.
• Identify and develop new sales opportunities, promote services, expand market share, and lead commercial initiatives.
• Maximise productive efficiency and recruit, set objectives, perform reviews, train, and motivate staff.
• Provide effective leadership and recognition practices; ensure clear staff-customer communication.

Skills

English proficiency

Dutch proficiency

MS Office

Communication skills

Team management

Operations process management

Detail-oriented

Independent worker

Education

Bachelor's degree

Tools

Microsoft Office

Job description

TLScontact in Surabaya, Indonesia seeks a Customer Service Manager to lead the Visa Application Centre operations, ensuring high-quality service and compliance with SOPs. You will coordinate with government clients and partner organisations to enhance services and drive performance.

Ideal candidates have Dutch and English proficiency, a Bachelor’s degree, and at least one year of team management experience in a multinational setting. Strong communication and organizational skills are essential.