Viator & TripAdvisor Experience Manager

PT BONJOUR BALI STORE; Denpasar; On-site; IDR 180,000,000 - 280,000,000; Full time

Job summary

PT BONJOUR BALI STORE is seeking a Viator Manager to grow Bonjour Bali's presence on Viator and TripAdvisor, mainly driving bookings for our luxury bikini customization workshop. You will optimize listings, manage availability, coordinate with store and workshop teams, and ensure a premium guest experience.

You should have proven experience with travel-booking platforms, strong English skills, and a commercial mindset to optimize pricing, promotions, and occupancy.

Qualifications

• Experience managing Viator, TripAdvisor, GetYourGuide, or similar platforms.
• Excellent written and spoken English.
• Indonesian language skills are an advantage.
• Strong customer-service and problem-solving abilities.
• Highly organized and attentive to detail.
• Able to coordinate effectively with sales, marketing, store, and operations teams.
• Available to manage urgent booking matters, including weekends and holidays when required.

Responsibilities

• Manage Bonjour Bali Viator Supplier account and keep descriptions, photos, prices, schedules, inclusions, exclusions, and meeting-point details up to date.
• Maintain accurate availability to prevent overbooking, cancellations, and incorrect info.
• Monitor platform notifications, policy updates, and requirements to stay compliant with Viator and TripAdvisor standards.
• Improve titles, descriptions, highlights, itineraries, FAQs, and product categories to communicate Bonjour Bali's concept.
• Upload high-quality photos/videos and test pricing, packages, and time slots.
• Check bookings and coordinate with store/workshop teams for reservations.
• Respond promptly to guest questions and send clear confirmations and arrival instructions.
• Ensure a premium experience and encourage reviews on Viator/TripAdvisor.
• Develop strategies to increase bookings, occupancy, and revenue with packages for couples, honeymoons, birthdays, bridal groups, families, and private events.
• Prepare weekly Viator performance reports on bookings, guests, revenue, conversion, occupancy, cancellations, and ratings.

Skills

Viator/TripAdvisor management

English communication

Indonesian language (advantage)

Customer service & problem solving

Organized & detail-oriented

Cross-team coordination

Booking systems & reporting tools

Tools

Booking systems

Spreadsheets

Calendars

Reporting tools

Job description

PT BONJOUR BALI STORE is seeking a Viator Manager to grow Bonjour Bali's presence on Viator and TripAdvisor, mainly driving bookings for our luxury bikini customization workshop. You will optimize listings, manage availability, coordinate with store and workshop teams, and ensure a premium guest experience.

You should have proven experience with travel-booking platforms, strong English skills, and a commercial mindset to optimize pricing, promotions, and occupancy.