Senior UX Researcher

Astro Indonesia; Jakarta Utara; On-site; IDR 180,000,000 - 300,000,000; Full time

Job summary

Astro Indonesia is seeking a Senior UX Researcher who can lead end-to-end user research and translate insights into product impact. You will collaborate with Product, Design, Data, and Operations to identify opportunities, design studies, analyze findings, and influence senior stakeholders with clear storytelling and evidence-based recommendations.

You will conduct qualitative and quantitative research, plan and execute studies, and synthesize findings into actionable product guidance.

Qualifications

• 4+ years of experience in UX Research, Product Research, or a related field.
• Proven experience independently leading complex research projects end-to-end.
• Strong hands-on experience with both qualitative and quantitative research methodologies.
• Strong product and business thinking, with the ability to connect user needs and behaviors to product and business outcomes.
• Comfortable working with product metrics and behavioral data to complement qualitative and quantitative research.
• Strong stakeholder management, communication, and storytelling skills, with the ability to influence cross-functional teams and senior stakeholders.
• Comfortable challenging assumptions and constructively advocating for evidence-based decisions.
• Proactive, highly independent, and comfortable working in a fast-paced and ambiguous environment.
• Strong written and verbal communication skills in English.
• Experience in e-commerce, logistics, marketplace, quick commerce, or on-demand platforms is a plus.

Responsibilities

• Own and lead end-to-end UX research projects, from problem framing and research planning to execution, synthesis, and actionable recommendations.
• Partner with Product Managers, Designers, Data teams, Operations, and other stakeholders to identify and prioritize high-impact research opportunities.
• Translate ambiguous product and business problems into clear research objectives, hypotheses, and research questions.
• Design and conduct qualitative and quantitative research, including user interviews, usability testing, surveys, journey mapping, segmentation, and behavioral research.
• Analyze and synthesize findings across multiple data sources to uncover meaningful user behaviors, needs, pain points, and opportunities.
• Translate research findings into clear, actionable recommendations that inform product strategy, design decisions, prioritization, and business outcomes.
• Communicate research findings through compelling storytelling and presentations tailored to different audiences, including senior stakeholders.
• Use product metrics and behavioral data to complement user research and build a holistic understanding of users.
• Proactively identify opportunities where research can create meaningful impact, while challenging assumptions and ensuring we are solving the right problems.

Skills

UX Research

Qualitative & Quantitative

Stakeholder Management

English Communication

Product Thinking

Job description

About this Position

We're looking for a Senior UX Researcher with strong research expertise, sharp product thinking, and a passion for turning user insights into meaningful product and business impact. If you enjoy solving complex problems, working across qualitative and quantitative methods, and influencing product decisions through research, we'd love to meet you.

Why this role is interesting

At Astro, research lives close to real decisions. The problems are fast-moving and often shaped by user behavior, business needs and operational realities.
In this role, you will help teams untangle complexity and turn them into a clear product direction. You will have the space to challenge assumptions, bring clarity to ambiguity, and make research useful beyond the final deck.

Job Description

As our Astronaut, your missions are:

• Own and lead end-to-end UX research projects, from problem framing and research planning to execution, synthesis, and actionable recommendations.
• Partner with Product Managers, Designers, Data teams, Operations, and other stakeholders to identify and prioritize high-impact research opportunities.
• Translate ambiguous product and business problems into clear research objectives, hypotheses, and research questions.
• Design and conduct qualitative and quantitative research, including user interviews, usability testing, surveys, journey mapping, segmentation, and behavioral research.
• Analyze and synthesize findings across multiple data sources to uncover meaningful user behaviors, needs, pain points, and opportunities.
• Translate research findings into clear, actionable recommendations that inform product strategy, design decisions, prioritization, and business outcomes.
• Communicate research findings through compelling storytelling and presentations tailored to different audiences, including senior stakeholders.
• Use product metrics and behavioral data to complement user research and build a holistic understanding of users.
• Proactively identify opportunities where research can create meaningful impact, while challenging assumptions and ensuring we are solving the right problems.

Job Description

As our Astronaut, your missions are:

• Own and lead end-to-end UX research projects, from problem framing and research planning to execution, synthesis, and actionable recommendations.
• Partner with Product Managers, Designers, Data teams, Operations, and other stakeholders to identify and prioritize high-impact research opportunities.
• Translate ambiguous product and business problems into clear research objectives, hypotheses, and research questions.
• Design and conduct qualitative and quantitative research, including user interviews, usability testing, surveys, journey mapping, segmentation, and behavioral research.
• Analyze and synthesize findings across multiple data sources to uncover meaningful user behaviors, needs, pain points, and opportunities.
• Translate research findings into clear, actionable recommendations that inform product strategy, design decisions, prioritization, and business outcomes.
• Communicate research findings through compelling storytelling and presentations tailored to different audiences, including senior stakeholders.
• Use product metrics and behavioral data to complement user research and build a holistic understanding of users.
• Proactively identify opportunities where research can create meaningful impact, while challenging assumptions and ensuring we are solving the right problems.

Minimum Qualifications

In order to launch the missions successfully, you need to have:

• 4+ years of experience in UX Research, Product Research, or a related field.
• Proven experience independently leading complex research projects end-to-end.
• Strong hands-on experience with both qualitative and quantitative research methodologies.
• Strong product and business thinking, with the ability to connect user needs and behaviors to product and business outcomes.
• Comfortable working with product metrics and behavioral data to complement qualitative and quantitative research.
• Strong stakeholder management, communication, and storytelling skills, with the ability to influence cross-functional teams and senior stakeholders.
• Comfortable challenging assumptions and constructively advocating for evidence-based decisions.
• Proactive, highly independent, and comfortable working in a fast-paced and ambiguous environment.
• Strong written and verbal communication skills in English.
• Experience in e-commerce, logistics, marketplace, quick commerce, or on-demand platforms is a plus.