TS Implementation Engineer (L1)

NTT DATA; Jakarta Pusat; On-site; IDR 55,800,000 - 89,280,000; Full time

Benefits offered by this job

Hybrid Working

Job summary

NTT DATA is seeking an entry-level associate Technical Services (TS) Systems Integration Specialist in Jakarta. You will learn to configure, install, and address less complex break/fix events, while developing business knowledge during the project lifecycle.

Responsibilities include taking ownership of portions of installations, collaborating with engineering teams, and supporting with senior staff. A Bachelor’s degree in IT and vendor certifications are expected, with a hybrid working

Qualifications

• Bachelor’s degree in Information Technology or related field.
• Relevant vendor certification(s) as required.

Responsibilities

• Learn to own portions of installations and break/fix incidents during projects.
• Collaborate with Implementation Engineering to meet client requirements.
• Perform less complex configurations and installations.
• Attend to less complex break/fix events during project lifecycles.
• Provide support and work with Senior Associate/L2 and other senior engineers.
• Perform any other related task as required.

Skills

Communication skills

Learning orientation

Client service orientation

Overtime willingness

Hands-on approach

Technical fundamentals

Education

Bachelor’s degree in IT

Tools

Vendor certifications

Job description

Continue to make an impact with a company that is pushing the boundaries of what is possible. At NTT DATA, we are renowned for our technical excellence, leading innovations, and making a difference for our clients and society. Our workplace embraces diversity and inclusion – it’s a place where you can continue to grow, belong, and thrive.

Your career here is about believing in yourself and seizing new opportunities and challenges. It’s about expanding your skills and expertise in your current role and preparing yourself for future advancements. That’s why we encourage you to take every opportunity to further your career within our great global team.

Your day at NTT DATA

The associate Technical Services (TS) Systems Integration Specialist is an entry level subject matter expert, responsible for learning the skills to work closely with the TS Systems Integration team to action configurations, installations and attend to break/fix events that are deemed less complex in nature.

This role works towards associate level certification, whilst at the same time developing business knowledge to action configurations, installations and attend to break/fix events that are deemed less complex in nature.

Key responsibilities:

• Learns the ability to start ‘owning’ portions of an installation, break/fix incidents, and problem management during project lifecycle.
• Functions jointly with the Implementation Engineering team to meet client requirements.
• Action less complex configurations and installations.
• Attend to less complex break/fix events during project lifecycle.
• Provides support and work alongside with Senior Associate/L2 and other senior support engineers.
• Performs any other related task as required.

To thrive in this role, you need to have:

• Basic understanding and appreciation of technical design principles.
• Ability to develop an understanding of fundamental project and administration processes.
• Displays a strong learning orientation.
• Good verbal communication skills.
• Demonstrate a client service orientation.
• Hands-on proactive in approach.
• The ability to work overtime when required.
• Some exposure to deployments for less complex tasks.
• Understanding of two or more technologies, namely Data Center, Networking, Security, Collaboration, Customer experience, End User Compute etc.

Academic qualifications and certifications:

• Bachelor’s degree or equivalent in Information Technology or Computing or related field.
• Relevant vendor certification(s) as required.

Required experience:

• Entry level experience gained in a similar role, preferably within a global IT services organization.

Workplace type:

Hybrid Working

Equal Opportunity Employer

NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category.