MS Engineer (L2)

NTT DATA, Inc.; Jakarta Timur; On-site; IDR 613,281,934 - 963,728,753; Full time

Job summary

NTT DATA, Inc. in Jakarta Timur is seeking a Networking Managed Services Engineer (L2) to ensure operational efficiency of clients' IT systems. You'll monitor and resolve technical incidents while collaborating with clients and internal teams. Ideal candidates will possess strong technical skills, adaptability, and a bachelor’s degree or equivalent in IT. Join a diverse workplace dedicated to innovation and client success, and drive impactful solutions in a supportive environment.

Qualifications

• Proficiency in active listening and effective communication across cultures.
• Ability to work well under pressure with a client-first attitude.
• At least one technical certification in specified technologies.

Responsibilities

• Ensure clients' IT infrastructure and systems remain operational.
• Proactively monitor, identify, investigate, and resolve technical incidents.
• Collaborate with teams to restore services in line with SLAs.

Skills

Proficiency in technologies such as Pulse Secure SSL VPN, Palo Alto, Fortinet, Cisco Nexus switches/routers/firewalls

Strong planning skills

Adaptability and resilience

Client-centric communication

Education

Bachelor's degree or equivalent qualification in IT/Computing

Tools

Ticketing tools

Job description

Make an impact with NTT DATA

Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it’s a place where you can grow, belong and thrive.

Your day at NTT DATA

As a Networking Managed Services Engineer (L2) at NTT DATA, you’ll take on a developing engineering role where your main goal is to ensure our clients' IT infrastructure and systems remain operational. You’ll achieve this by proactively monitoring, identifying, investigating, and resolving technical incidents and problems. You’ll work closely with our clients and internal teams to ensure that services are restored swiftly, in line with our service level agreements (SLAs).

Your day will revolve around reviewing client requests and tickets, applying your technical expertise to resolve them efficiently and effectively. You’ll be the go‑to person for second‑line support, handling incidents and requests of medium complexity. In addition to your daily tasks, you’ll have opportunities to contribute to exciting project work from time to time.

You’ll proactively monitor work queues, execute operational tasks, and update tickets with the actions you’ve taken. Identifying, analysing, and logging issues before they escalate will be a key part of your role. You’ll communicate with other teams and clients to provide support and ensure that changes are executed with clear risk identification and mitigation plans.

As part of the shift handover process, you’ll highlight key tickets and upcoming critical tasks for the next shift. When needed, you’ll elevate tickets to ensure the right focus from our Centres of Excellence (CoE) and other teams. Collaborating with our automation teams, you’ll work on optimizing efforts and automating routine tasks, all while coaching our Service desk and L1 teams in both technical and behavioural skills.

You’ll also establish monitoring for client infrastructure, lead and manage initial client escalations for operational issues, contribute to the change management process, log change requests, execute approved maintenance activities, and audit incident and request tickets for quality. Your insights will drive trend‑analysis reports, identifying tasks suitable for automation to reduce tickets and optimise efforts. You might also support disaster recovery functions and related tasks as needed.

To thrive in this role, you need to have:

• Proficiency in technologies such as Pulse Secure SSL VPN, Palo Alto, Fortinet, Cisco Nexus switches/routers/firewalls, and more familiarity with ticketing tools.
• At least one technical certification in the above‑mentioned technologies.
• Strong planning skills, with the ability to anticipate and adapt to changing circumstances.
• Adaptability and resilience in a dynamic work environment.
• Ability to communicate and work effectively across different cultures and social groups.
• Proficiency in active listening and client‑centric communication.
• A positive outlook and the ability to work well under pressure.
• A client‑first attitude, always seeking to create positive client experiences.
• A bachelor's degree or equivalent qualification in IT/Computing, or equivalent work experience.

Workplace type

On‑site Working

About NTT DATA

NTT DATA is a $30+ billion business and technology services leader, serving 75% of the Fortune Global 100. We are committed to accelerating client success and positively impacting society through responsible innovation. We are one of the world’s leading AI and digital infrastructure providers, with unmatched capabilities in enterprise‑scale AI, cloud, security, connectivity, data centers and application services. Our consulting and industry solutions help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more than 50 countries. We also offer clients access to a robust ecosystem of innovation centers as well as established and start‑up partners. NTT DATA is part of NTT Group, which invests over $3 billion each year in R&D.

Equal Opportunity Employer

NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us.