Associate Quality Assurance

NTT DATA, Inc.; Jakarta Timur; Hybrid; IDR 525,210,084 - 875,350,140; Full time

Job summary

NTT DATA, Inc. is seeking an Applications Managed Services Engineer (L1) in Jakarta Timur, Indonesia. This role involves providing essential support and monitoring services for clients' critical software applications. Key responsibilities include managing client applications, resolving incidents, and contributing to project work. Candidates should have a bachelor's degree in IT or equivalent work experience, along with entry-level experience in systems management and strong communication skills. The work environment is hybrid, encouraging collaboration and innovation.

Qualifications

• Entry-level experience in managing relevant platforms.
• Basic knowledge of infrastructure and technology in related technical domains.
• Ability to optimize processes and improve service delivery.

Responsibilities

• Monitor and manage client applications.
• Respond to service requests and resolve low-complexity incidents.
• Create and update knowledge articles for streamlined processes.

Skills

Client-focused mindset

Active listening skills

Strong planning skills

Communication across cultures

Education

Bachelor’s degree in information technology/computing

Tools

Windows Server

Linux Server

SQL

Oracle Middleware

Job description

Make an impact with NTT DATA

Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it’s a place where you can grow, belong and thrive.

Your day at NTT DATA

As an Applications Managed Services Engineer (L1) at NTT DATA, you will provide essential support and monitoring services for our clients' critical software applications, including ErP and Middleware technologies. You will be the go-to problem solver, proactively identifying, investigating, and resolving application-based incidents to ensure that we consistently meet our Service Level Agreements (SLAs).

Your day will include monitoring and managing client applications, responding to service requests, and resolving low‑complexity incidents to keep our clients' applications running smoothly. You will work on the first line of support, ensuring that any issues are quickly identified and resolved or escalated as needed. Your role includes executing approved maintenance activities such as patching and making configuration changes.

Communication is key in this role. You will provide support to clients via phone or chat, ensuring that their needs are met efficiently and effectively. Additionally, you will create and update knowledge articles to help streamline processes and improve service delivery. Opportunities for work optimization, including automation and process improvements, will be a focus of your responsibilities.

Occasionally, you might also contribute to project work and be involved in implementing and delivering disaster recovery functions and tests. Your proactive approach and positive outlook will ensure that our clients always have a smooth and efficient experience.

To thrive in this role, you need to have:

• Entry‑level experience in managing platforms such as Windows Server Administration, Linux Server Administration, Virtualization Administration, Server Hardware, and Storage Administration.
• Basic knowledge of infrastructure and technology within supported technical domains (e.g., ErP, Windows, Linux, SQL, Oracle Middleware, and Webserver).
• Strong planning skills, with the capability to anticipate and adapt to changing circumstances.
• A client‑focused mindset, with the ability to understand and prioritize client needs.
• The ability to communicate and work effectively across different cultures and social groups.
• Active listening skills, including paraphrasing, probing for further information, and refraining from interrupting.
• A positive outlook, even when working under pressure or putting in longer hours as needed.
• A bachelor’s degree in information technology/computing, or equivalent work experience.

Workplace type:

Hybrid Working

About NTT DATA

NTT DATA is a $30+ billion business and technology services leader, serving 75% of the Fortune Global 100. We are committed to accelerating client success and positively impacting society through responsible innovation. We are one of the world’s leading AI and digital infrastructure providers, with unmatched capabilities in enterprise‑scale AI, cloud, security, connectivity, data centers and application services. Our consulting and industry solutions help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more than 50 countries. We also offer clients access to a robust ecosystem of innovation centers as well as established and start‑up partners. NTT DATA is part of NTT Group, which invests over $3 billion each year in R&D.

Equal Opportunity Employer

NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category.