MS Engineer (L1)

NTT DATA, Inc.; Jakarta Pusat; On-site; IDR 144,000,000 - 216,000,000; Full time

Job summary

NTT DATA in Jakarta, Indonesia is seeking a Networking Managed Services Engineer (L1) to join an entry-level team delivering managed services for clients' IT infrastructure, ensuring systems stay operational. You will monitor networks, investigate incidents, apply approved SOPs, and provide support via phone, tickets, or chat, including patching and configuration changes.

As you grow, you'll explore automation opportunities, assist with disaster recovery testing, and contribute to continuous

Qualifications

• Basic understanding of Pulse Secure SSL VPN and network security devices.
• Familiarity with Cisco Nexus switches and ASR/ISR routers basics.
• Knowledge of BGP, OSPF, and EIGRP routing protocols.
• Comfort handling ITSM tickets and following SOPs.

Responsibilities

• Provide managed services to ensure client IT infrastructure remains operational.
• Identify, investigate and resolve technical incidents and problems.
• Monitor client infrastructure and perform maintenance activities like patching.
• Assist with automation for request fulfilment and incident resolution.
• Support project work and disaster recovery tests when needed.
• Escalate incidents when necessary and share knowledge.

Skills

Ticket handling

ITSM processes

Cross-cultural communication

Active listening

Adaptability

Resilience under pressure

Planning

Client-focused service

Education

Bachelor's degree in information technology/computing

Tools

Pulse Secure SSL VPN

Juniper (Virtual Juniper)

Palo Alto

Fortinet Firewalls

Cisco Nexus switches

ASR/ISR routers

Cisco ACS

ISE

Meraki switches

BGP

OSPF

EIGRP

Job description

Make an impact with NTT DATA

Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it’s a place where you can grow, belong and thrive.

Your day at NTT DATA

As a Networking Managed Services Engineer (L1) at NTT DATA, you'll step into an entry-level role where your primary focus will be providing managed services to ensure our clients' IT infrastructure and systems remain operational. Your day will involve proactively identifying, investigating, and resolving technical incidents and problems to support our clients effectively.

You’ll monitor client infrastructure and solutions, catching errors before or as soon as they occur. Your role will involve investigating first-line incidents, understanding their root causes, and following approved procedures for request fulfilment. Whether it's providing telephonic, ITSM ticket or chat support, executing maintenance activities like patching and configuration changes, or ensuring smooth shift handovers for continuous service, your efforts are all about maintaining high standards of service quality.

You’ll also identify opportunities for optimization, whether it's reducing common incidents or finding automation possibilities for request fulfilment, incident resolution, and process improvements. Your role may occasionally extend to supporting project work and disaster recovery functions and tests, contributing to our broader goals and ensuring we're always ahead of the curve.

Throughout your journey with us, you'll ensure that incidents and requests are resolved efficiently and comprehensively, escalating when necessary. You'll also help update existing knowledge or to share valuable insights, ensuring we continuously learn and improve.

To thrive in this role, you need to have:

• Basic understanding in technologies such as Pulse Secure SSL VPN, Virtual Juniper, Palo Alto, Fortinet Firewalls, Cisco Nexus switches, ASr and ISr routers, Cisco ACS, ISE, Meraki switches, and common routing protocols like BGP, OSPF, and EIGrP.
• Highly disciplined in handling of tickets on day-to-day basis. Act promptly as per defined Sop’s.
• Try to resolve as many tickets as possible using available Knowledge articles or provided Sop’s.
• Good understanding of using ITSM tools and ITSM processes.
• Strong planning skills, considering possible changes and circumstances.
• A strong work ethic, including the capacity to put in longer hours when necessary.
• Adaptability to changing environments.
• A client-focused approach, creating positive client experiences throughout their journey.
• The aptitude to communicate and work across different cultures and social groups.
• Excellent active listening skills, confirming understanding and seeking relevant information.
• A positive outlook and resilience under pressure.
• A bachelor’s degree in information technology/computing or equivalent experience.

Workplace type

On-site Working

Equal Opportunity Employer

NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us.