Associate Technical Services Systems Integration Specialist

NTT Limited; Daerah Khusus Ibukota Jakarta; Hybrid; IDR 8,000,000 - 12,000,000; Full time

Job summary

NTT Limited is seeking an Associate Technical Services Systems Integration Specialist in Jakarta, Indonesia. This entry-level role involves learning to work with the Integration team to manage configurations and installations. Responsibilities include supporting break/fix events and collaborating with senior engineers.

The ideal candidate will hold a Bachelor’s degree in IT and possess a proactive approach to learning. The position offers a hybrid work environment, supporting career development and client service orientation.

Qualifications

• Entry-level role requiring a strong learning orientation and good communication skills.
• Understanding of project and administration processes is essential.
• Some exposure to technology deployments is beneficial.

Responsibilities

• Collaborate with the Implementation Engineering team to meet client requirements.
• Learn to handle installation and break/fix incidents.
• Execute configurations and installations with senior support.

Skills

Basic understanding of technical design principles

Good verbal communication skills

Client service orientation

Proactive approach

Understanding of technologies like Data Center, Networking

Education

Bachelor’s degree in Information Technology or related field

Job description

Overview

The associate Technical Services (TS) Systems Integration Specialist is an entry-level subject matter expert tasked with learning the skills required to work closely with the TS Systems Integration team to perform configurations, installations, and handle break/fix events that are considered less complex in nature. The role is designed to develop associate-level certification while simultaneously building business knowledge to support configurations, installations, and event resolution.

Key Responsibilities

• Learn to own portions of an installation, break/fix incidents, and problem management during the project lifecycle.
• Collaborate with the Implementation Engineering team to meet client requirements.
• Execute less complex configurations and installations.
• Respond to less complex break/fix events during the project lifecycle.
• Provide support and work alongside Senior Associates/L2 and other senior support engineers.
• Perform any other related tasks as required.

Qualifications for Thriving in This Role

• Basic understanding and appreciation of technical design principles.
• Ability to develop an understanding of fundamental project and administration processes.
• Displays a strong learning orientation.
• Good verbal communication skills.
• Demonstrates a client service orientation.
• Hands‑on proactive approach.
• Willingness to work overtime when required.
• Some exposure to deployments for less complex tasks.
• Understanding of two or more technologies, such as Data Center, Networking, Security, Collaboration, Customer experience, End User Compute, etc.

Academic Qualifications and Certifications

• Bachelor’s degree or equivalent in Information Technology, Computing, or related field.
• Relevant vendor certification(s) as required.

Required Experience

Entry-level experience gained in a similar role, preferably within a global IT services organization.

Workplace Type

Hybrid Working.

Equal Opportunity Employer

NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category.