Transformation Specialist - Process Improvement & Automation

PT Bank Neo Commerce Tbk; Jakarta Pusat; On-site; IDR 167,400,000 - 256,680,000; Full time

Job summary

PT Bank Neo Commerce Tbk is seeking a Business Process Improvement professional in Jakarta to map current workflows and identify bottlenecks. You will design future-state processes emphasizing simplification, standardization, centralization, digitalization, and automation.

You will conduct root-cause analyses, develop data-driven business cases, and coordinate transformation efforts across Business, Operations, IT, Risk, and Compliance.

Qualifications

• Bachelor's degree in a related field.
• Minimum 3 years of experience in business process improvement, transformation, analysis, or related areas.
• Experience in Banking, Financial Services, FinTech, technology, e-commerce, or consulting is a plus.

Responsibilities

• Analyze and map end-to-end business processes to identify bottlenecks and improvement opportunities.
• Design future-state processes through simplification, standardization, centralization, digitalization, and automation.
• Conduct root cause analysis and develop data-driven improvement recommendations.
• Coordinate transformation initiatives with multiple functions (Business, Operations, Product, IT, Risk, Compliance, and Process Owners).
• Identify opportunities for RPA, workflow automation, integration, dashboards, and straight-through processing.
• Monitor project milestones, risks, dependencies, implementation progress, and benefit realization.
• Support change management, including SOP updates, communication, training, and post-implementation improvements.

Skills

Process improvement

BPR

Lean/Six Sigma

Data analysis

Stakeholder management

Facilitation

Root cause analysis

English proficiency

RPA awareness

Education

Bachelor's degree in Industrial Engineering, Information Systems, IT, Management, Business, Economics, or related fields

Tools

Process mapping tools

Data visualization tools

Job description

PT Bank Neo Commerce Tbk is seeking a Business Process Improvement professional in Jakarta to map current workflows and identify bottlenecks. You will design future-state processes emphasizing simplification, standardization, centralization, digitalization, and automation.

You will conduct root-cause analyses, develop data-driven business cases, and coordinate transformation efforts across Business, Operations, IT, Risk, and Compliance.