Automation & Process Improvement Analyst

ATI Business Group; Jakarta Pusat; On-site; IDR 240,000,000 - 360,000,000; Full time

Job summary

ATI Business Group is seeking a Business Analyst to join the Business Performance & Transformation (BPT) team in Jakarta. You will assess, standardize, and optimize processes while supporting automation and continuous improvement initiatives that drive efficiency and scalable growth across ATI.

You will partner with Operations, Commercial, Technology, and BPT, gathering requirements, mapping current and future-state processes, and delivering data-driven recommendations to guide transformation

Qualifications

• 2–4 years of experience in business analysis, process analysis, or business process improvement.
• Bachelor's degree in Business, Finance, Information Technology, Engineering, or related field.
• Strong stakeholder management and communication skills, with professional proficiency in English.
• Hands-on experience using BI tools (Power BI, Looker, or Tableau) to analyze, model, and visualize data.
• Strong analytical, logical, and problem-solving skills with attention to detail.
• Experience documenting business requirements, process maps, workflows, and business cases.
• Ability to manage multiple priorities in a fast-paced environment.
• Experience with process automation, BPM, or continuous improvement initiatives.
• Understanding of ETL, data warehouses, or data transformation.
• Experience using project management tools such as JIRA.
• Exposure to travel, BPO, consulting, or shared services industries.
• Certifications such as CBAP, Agile/Scrum, Lean, or Six Sigma are a plus.
• Previous people management experience.
• Deep software engineering or programming expertise.

Responsibilities

• Lead process improvement and automation initiatives from discovery through implementation, including requirements gathering, UAT, and rollout.
• Own project scope, timelines, and delivery, ensuring initiatives align with business objectives.
• Facilitate workshops with stakeholders across functions to align priorities and communicate progress.
• Analyze current-state processes and design standardized future-state processes, reports, and templates.
• Develop business cases by evaluating benefits, effort, and impact for prioritization.
• Roll out proven solutions with reusable documentation, playbooks, and best practices.
• Monitor outcomes and identify opportunities for continuous improvement and automation.

Skills

Process analysis

Stakeholder management

Data-driven decision making

Communication

Analytical thinking

Documentation

Continuous improvement

Automation

Problem solving

Cross-functional collaboration

Education

Bachelor's degree in Business/Finance/IT/Engineering

Tools

Power BI

Looker

Tableau

JIRA

Job description

Are you passionate about solving business problems through process improvement, data, and automation? Do you enjoy turning complex operational challenges into structured solutions that create measurable business impact?

We're looking for an analytical and detail-oriented Business Analyst to join our Business Performance & Transformation (BPT) team. In this role, you'll help assess, standardize, and optimize business processes while supporting automation and continuous improvement initiatives that increase efficiency and enable scalable growth across ATI.

You'll partner with stakeholders across Operations, Commercial, Technology, and BPT to gather requirements, map current and future-state processes, and build data-driven recommendations that guide business decisions and transformation priorities.

Key Responsibilities:

• Lead process improvement and automation initiatives from discovery through implementation, including business assessment, requirements gathering, user acceptance testing (UAT), and rollout
• Own project scope, timelines, and delivery while ensuring initiatives are completed on time and aligned with business objectives
• Partner with stakeholders across Operations, Commercial, Technology, and Business Performance & Transformation (BPT) to facilitate workshops, align priorities, and communicate project progress, risks, and key decisions
• Analyze current-state processes and design standardized future-state processes, reports, templates, and solution recommendations that improve efficiency and scalability
• Develop business cases by evaluating expected benefits, implementation effort, and business impact to support project prioritization and investment decisions
• Drive the successful rollout of proven solutions across multiple operational teams by creating reusable documentation, playbooks, templates, and best practices
• Monitor project outcomes and identify opportunities for continuous improvement, automation, and operational excellence
• Translate complex operational and performance data into clear, structured, and persuasive narratives
• Develop executive-ready presentations for QBRs, client engagements, leadership reviews, and strategic discussions
• Work closely with Operations and BPT teams to extract meaningful business insights from performance data
• Partner with senior stakeholders across Operations, Commercial, BPT, and Executive Leadership
• Act as a thought partner in shaping strategic messaging and executive communication

Is this you?

• More than 4 years of experience in business analysis, process analysis, or business process improvement, with a proven track record of leading projects from initiation to implementation and delivering measurable business outcomes
• Bachelor's degree in Business, Finance, Information Technology, Engineering, or a related field
• Strong stakeholder management and communication skills, with professional proficiency in English (written and spoken)
• Hands-on experience using at least one Business Intelligence (BI) tool, such as Power BI, Looker, or Tableau, to analyze, model, and visualize data
• Strong analytical, logical, and problem-solving skills with excellent attention to detail
• Experience documenting business requirements, process maps, workflows, and business cases
• Ability to manage multiple priorities independently in a fast-paced environment
• Experience with process automation, Business Process Management (BPM), or continuous improvement initiatives
• Understanding of ETL processes, data warehouse concepts, or data transformation
• Experience using project management or collaboration tools such as JIRA
• Exposure to the travel, BPO, consulting, or shared services industry
• Professional certifications such as CBAP, Agile/Scrum, Lean, or Six Sigma
• Previous people management experience
• Deep software engineering or programming expertise
• Exceptional storytelling and narrative structuring ability
• Strong PowerPoint and presentation development capability (non-negotiable)
• Ability to simplify complex operational topics into compelling executive messaging
• Strong commercial awareness and business acumen
• Excellent written and verbal communication skills

Be Part of ATI's Journey

At ATI Business Group, we bring unparalleled knowledge of the travel and hospitality industry to every aspect of our clients' businesses. Through operational expertise, innovative technology, and exceptional talent, we deliver solutions that optimize operations, elevate customer experiences, and accelerate business growth.

Since 2002, we've grown into a global team of 2,000+ professionals, partnering with leading travel and hospitality organizations worldwide. Our people are at the heart of everything we do, helping businesses scale, adapt, and grow while creating meaningful career opportunities along the way.

Join us and help shape the future of travel and hospitality.