Training Program Manager (AI Data Center)

Asiacruit BPO, Inc.; Jakarta Pusat; On-site; IDR 300,000,000 - 540,000,000; Full time

Job summary

Asiacruit is seeking a Training Program Manager for a client in Jakarta's AI data center environment. You will coordinate specialist training with OEMs and technology partners and integrate it into the overall operations competency framework.

You will develop structured training plans for L1–L3 support, support operational readiness, and manage transitions from outsourced services to an internal customer operations team, while maintaining training materials and knowledge management resources.

Qualifications

• Experience managing technical training programs.
• Knowledge management and service transition experience.
• Understanding of L1-L3 training structures.

Responsibilities

• Coordinate specialist training with OEMs and technology partners.
• Integrate vendor training into the operational competency framework.
• Develop structured training plans, competency frameworks, and knowledge-transfer programs.
• Coordinate technical training across L1, L2, and L3 support teams.
• Identify skills gaps and prioritize training needs with technical leaders.
• Track training completion and competency development.
• Support service transitions through knowledge transfer and enablement.
• Maintain training materials, technical documentation, and knowledge resources.

Skills

Training program mgmt

Stakeholder coordination

English proficiency

Education

Bachelor's degree or equivalent

Job description

About Asiacruit

At Asiacruit, we connect top talent with forward-thinking organizations across industries. Our mission is to help businesses grow through smart, strategic, and people-focused solutions. We support companies by providing high-quality talent for both local and global markets. If you are analytical, collaborative, and committed to enabling business growth, we invite you to apply.

About the Role

Our client, an AI data center operator in Jakarta, is looking for a Training Program Manager to coordinate specialist training from OEMs and technology partners and integrate it into the overall competency framework for its operations teams.

You will develop structured training plans and knowledge-transfer programs for L1, L2, and L3 support teams. The role also supports operational readiness and the transition from outsourced managed services to an internal customer operations team.

What You’ll Do

• Coordinate specialist training with OEMs and technology partners.

• Integrate vendor training into the overall operational competency framework.

• Develop structured training plans, competency frameworks, and knowledge-transfer programs.

• Coordinate technical training across L1, L2, and L3 support teams.

• Identify skills gaps and work with technical leaders to prioritize training needs.

• Track training completion and competency development.

• Support service transitions through structured knowledge transfer and operational enablement.

• Maintain training materials, technical documentation, and knowledge management resources.

What We’re Looking For

• Bachelor’s degree or equivalent professional experience in IT, Engineering, Data Center Operations, Training Management, or a related discipline.

• Experience managing technical training programs, knowledge management, service transition, or operational enablement.

• Preferably 8–10+ years of broader IT or data center experience, including 3–5 years in technical training or a related function.

• Experience developing training plans, competency frameworks, and knowledge-transfer programs.

• Understanding of L1, L2, and L3 technical support structures.

• Experience coordinating training with OEMs and specialist technical vendors.

• Experience transitioning from outsourced or managed services to internal customer operations is highly desirable.

• Strong planning, communication, and stakeholder coordination skills.

• Good command of English (mandatory).

Why Join

• Shape technical training and competency development in an AI data center environment.

• Work with OEMs and technology partners on specialist infrastructure training.

• Contribute to operational readiness and a major service transition.

• Help build a structured learning environment for technical operations teams.