AI Data Center Training Program Lead

Asiacruit BPO, Inc.; Jakarta Pusat; On-site; IDR 300,000,000 - 540,000,000; Full time

Job summary

Asiacruit is seeking a Training Program Manager for a client in Jakarta's AI data center environment. You will coordinate specialist training with OEMs and technology partners and integrate it into the overall operations competency framework.

You will develop structured training plans for L1–L3 support, support operational readiness, and manage transitions from outsourced services to an internal customer operations team, while maintaining training materials and knowledge management resources.

Qualifications

• Experience managing technical training programs.
• Knowledge management and service transition experience.
• Understanding of L1-L3 training structures.

Responsibilities

• Coordinate specialist training with OEMs and technology partners.
• Integrate vendor training into the operational competency framework.
• Develop structured training plans, competency frameworks, and knowledge-transfer programs.
• Coordinate technical training across L1, L2, and L3 support teams.
• Identify skills gaps and prioritize training needs with technical leaders.
• Track training completion and competency development.
• Support service transitions through knowledge transfer and enablement.
• Maintain training materials, technical documentation, and knowledge resources.

Skills

Training program mgmt

Stakeholder coordination

English proficiency

Education

Bachelor's degree or equivalent

Job description

Asiacruit is seeking a Training Program Manager for a client in Jakarta's AI data center environment. You will coordinate specialist training with OEMs and technology partners and integrate it into the overall operations competency framework.

You will develop structured training plans for L1–L3 support, support operational readiness, and manage transitions from outsourced services to an internal customer operations team, while maintaining training materials and knowledge management resources.