Training & Development Lead – Hospitality & Guest Service

Decathlon Indonesia; Surabaya ꦱꦸꦫꦧꦪ; On-site; IDR 360,000,000 - 540,000,000; Full time

Job summary

Marriott International's Sheraton Hotels & Resorts in Surabaya seeks a Learning & Development Manager to align training with the company mission and drive leadership development. You will partner with property leadership to identify needs and deliver both custom and corporate programs, ensuring ROI on training initiatives.

Responsibilities include administering programs, evaluating effectiveness, budgeting, and promoting servant leadership and guest satisfaction through structured development

Qualifications

• Promotes and informs employees about all training programs.
• Displays leadership in guest hospitality and excellent customer service.
• Ensures employees receive ongoing training and understand guest expectations.

Responsibilities

• Administering Employee Training Programs.
• Evaluating Training Programs Effectiveness.
• Developing Training Program Plans and Budgets.
• Managing Training Budgets and department expenditures.

Skills

Certified trainer

Employee development

Education

2-year degree in HR/Hospitality/Business Admin

Bachelor's degree in HR/Hospitality/Business Admin

Job description

Marriott International's Sheraton Hotels & Resorts in Surabaya seeks a Learning & Development Manager to align training with the company mission and drive leadership development. You will partner with property leadership to identify needs and deliver both custom and corporate programs, ensuring ROI on training initiatives.

Responsibilities include administering programs, evaluating effectiveness, budgeting, and promoting servant leadership and guest satisfaction through structured development