Learning & Development Manager — HR & GA

Pt Berkat Anugerah Agung; Surabaya ꦱꦸꦫꦧꦪ; On-site; IDR 240,000,000 - 420,000,000; Full time

Job summary

Marriott International's Sheraton hotels in Surabaya is seeking a Learning & Development Manager to lead all training and development activities. You will work with property leadership to identify needs, design programs, and deliver both custom and corporate training, measuring ROI to ensure business impact.

The role focuses on product knowledge, guest service, and leadership development, with responsibility for program effectiveness and alignment to the organization's mission.

Qualifications

• Education and experience requirements: 2-year degree with 2 years HR or related experience and certified trainer.
• Alternative requirement: 4-year bachelor’s degree; certified trainer; no work experience required.

Responsibilities

• Administer and promote training programs to employees.
• Demonstrate guest hospitality and deliver excellent customer service.
• Identify behaviors contributing to service excellence and ensure ongoing training.

Education

2-year degree in Human Resources, Hotel and Restaurant Management, Hospitality, Business Administration, or related major

4-year bachelor’s degree in Human Resources, Hotel and Restaurant Management, Hospitality, Business Administration, or related major

Job description

Marriott International's Sheraton hotels in Surabaya is seeking a Learning & Development Manager to lead all training and development activities. You will work with property leadership to identify needs, design programs, and deliver both custom and corporate training, measuring ROI to ensure business impact.

The role focuses on product knowledge, guest service, and leadership development, with responsibility for program effectiveness and alignment to the organization's mission.