TRACK PMS Specialist & Troubleshooting Lead

CS Outsource; Indonesia; On-site; IDR 390,600,000 - 613,800,000; Full time

Job summary

CS Outsource seeks an experienced TRACK PMS Expert / Webmaster to own and optimize TRACK PMS usage across the organization. You will troubleshoot issues, manage configurations, monitor integrations, and coordinate with TRACK provider to resolve complex problems.

The ideal candidate demonstrates hands-on TRACK PMS mastery, meticulous documentation habits, and the ability to serve as the internal TRACK subject-matter expert.

Qualifications

• Expert-level, hands-on TRACK PMS experience required.
• Strong knowledge of TRACK PMS functionality, workflows, settings, and configurations.
• Proven experience troubleshooting TRACK-related technical issues.
• Experience troubleshooting integrations, data synchronization, and system errors.
• Ability to investigate issues independently and identify underlying causes.
• Comfortable communicating with software providers and technical support teams.
• Strong written and verbal communication skills.

Responsibilities

• Manage and maintain the company’s day-to-day use of TRACK PMS.
• Troubleshoot TRACK-related technical and system issues.
• Investigate errors, system problems, and synchronization issues.
• Monitor and troubleshoot integrations between TRACK and other platforms.
• Review and manage TRACK settings, configurations, workflows, and processes.
• Identify root causes of technical and operational issues within TRACK.
• Work directly with TRACK’s support and technical teams to resolve complex issues.
• Document issues and provide technical information to TRACK provider.
• Follow up with provider until issues are resolved.
• Support internal team members with TRACK-related questions and usage issues.
• Identify opportunities to improve workflows, configurations, and overall use of TRACK.
• Serve as the company’s internal subject-matter expert and primary TRACK contact.
• Maintain documentation of recurring issues, solutions, configurations, and processes.

Skills

Expert troubleshooting

Independent problem solving

Documentation

Stakeholder communication

Tools

TRACK PMS

Job description

CS Outsource seeks an experienced TRACK PMS Expert / Webmaster to own and optimize TRACK PMS usage across the organization. You will troubleshoot issues, manage configurations, monitor integrations, and coordinate with TRACK provider to resolve complex problems.

The ideal candidate demonstrates hands-on TRACK PMS mastery, meticulous documentation habits, and the ability to serve as the internal TRACK subject-matter expert.