Tour Leader Specialist

PT Paramount Enterprise International; Tangerang; On-site; IDR 120,000,000 - 240,000,000; Full time

Job summary

PT Paramount Enterprise International in Tangerang, Banten seeks a Tour Leader to coordinate group tours, share engaging destination information, and ensure a smooth travel experience.

You will manage transportation, accommodation checks, activity scheduling, and assist executives with inquiries while prioritizing safety and customer care. Travel is frequent and a flexible schedule is required; a tourism degree is preferred and local travel knowledge is a plus.

Qualifications

• Must have a tourism-related degree or diploma.
• Strong communication and customer service skills.
• Ability to handle unexpected situations with composure.

Responsibilities

• Lead and coordinate group tours ensuring a smooth experience.
• Provide destination information on history, culture, and attractions.
• Manage tour logistics including transport, accommodation checks, and scheduling.
• Assist executives with inquiries and special needs during trips.
• Ensure safety and well-being of all participants.
• Handle itinerary changes or emergencies effectively.
• Communicate with local vendors, guides, and service providers.
• Create a friendly, inclusive atmosphere within the group.

Skills

Tour leadership

Group coordination

Destination knowledge

Logistics management

Executive support

Safety & risk

Problem solving

Vendor communication

Customer service

Education

Diploma/Bachelor's degree in Tourism

Job description

Qualifications:

• Lead and coordinate group tours, ensuring a smooth and enjoyable experience.


• Provide engaging information about destinations, including history, culture, and attractions.


• Manage tour logistics such as transportation, accommodation check-ins, and activity scheduling.


• Assist executives with any inquiries, concerns, or special needs during the trip.


• Ensure the safety and well-being of all.


• Handle unexpected challenges, such as itinerary changes or emergencies.


• Communicate effectively with local vendors, guides, and service providers.


• Foster a friendly and inclusive atmosphere within the group.

• Diploma/Bachelor's degree in Tourism or any related fields.


• Previous experience as a Tour Leader or Travel Guide (Experienced in the China Region is preferred).


• Knowledge of specific destinations, cultures, or languages.


• Ability to handle unexpected situations with problem-solving skills.


• Passion for travel and cultural exploration.


• Flexible schedule and willingness to travel frequently.


• Willing to WFO full time in Gading Serpong area.