Tenant Relation Supervisor (District 8)

ASRI (a subsidiary of Agung Sedayu Group); Jakarta Pusat; On-site; IDR 167,400,000 - 279,000,000; Full time

Job summary

ASRI, a visionary property developer, seeks a Tenant Relations professional to manage residential properties and coordinate with internal departments to resolve issues promptly.

The role requires strong leadership and a deep understanding of apartment operations, lease administration, and tenant services. ASRI emphasizes safety, regulatory compliance, and stakeholder relationships across its iconic developments in Jakarta.

Qualifications

• Min. Bachelor’s Degree (S1) in Business Administration, Property Management, Hospitality Management, Public Relations, or a related field.
• Min. 3 years of experience in Tenant Relations, Apartment Management, Residential Property Management, Building Management, or Condominium Management, with at least 1 year in a supervisory position.
• Strong knowledge of apartment operations, tenant management, lease administration, fit-out and handover processes, building regulations, and residential property management.
• Experience in handling tenant complaints, coordinating with internal departments, supervising vendors, and resolving operational issues effectively.
• Good understanding of Occupational Health & Safety (OHS), emergency procedures, building operations, and residential management standards.
• Proficient in Microsoft Office (Excel, Word, and PowerPoint); experience with PMS, ERP, or CRM systems is an advantage.
• Excellent leadership, communication, negotiation, interpersonal, conflict resolution, and problem-solving skills, with the ability to build strong relationships with tenants and internal stakeholders.

Skills

Tenant management

Lease administration

Operations knowledge

Fit-out & handover

Building regulations

Residential property management

Leadership

Negotiation

Interpersonal skills

Problem-solving

Tools

Property Management Systems (PMS)

ERP

CRM systems

Job description

• Min. Bachelor’s Degree (S1) in Business Administration, Property Management, Hospitality Management, Public Relations, or a related field.
• Min. 3 years of experience in Tenant Relations, Apartment Management, Residential Property Management, Building Management, or Condominium Management, with at least 1 year in a supervisory position.
• Strong knowledge of apartment operations, tenant management, lease administration, fit-out and handover processes, building regulations, and residential property management.
• Experience in handling tenant complaints, coordinating with internal departments, supervising vendors, and resolving operational issues effectively.
• Good understanding of Occupational Health & Safety (OHS), emergency procedures, building operations, and residential management standards.
• Proficient in Microsoft Office (Excel, Word, and PowerPoint); experience with Property Management Systems (PMS), ERP, or CRM systems is an advantage.
• Excellent leadership, communication, negotiation, interpersonal, conflict resolution, and problem-solving skills, with the ability to build strong relationships with tenants and internal stakeholders.

ASRI is a visionary property developer committed to creating inspiring spaces that redefine urban living.

ASRI has transformed cityscapes through iconic landmarks such as Mall of Indonesia, ASHTA, PIK Avenue, Hublife, Grand Galaxy Park, K Mall, The Langham Jakarta, Swissôtel PIK, Swissôtel Nusantara, Mercure Jakarta PIK, 25hours Hotel Jakarta The Oddbird, Taman Anggrek Residences, Fatmawati City Center, District 8, and Menara Jakarta.

Driven by a long- term vision to enhance community well- being, ASRI continues to develop environments that encourage growth, connectivity, and improve the quality of life for surrounding communities through commitment to innovation, quality, and sustainability.

ASRI is a visionary property developer committed to creating inspiring spaces that redefine urban living.

ASRI has transformed cityscapes through iconic landmarks such as Mall of Indonesia, ASHTA, PIK Avenue, Hublife, Grand Galaxy Park, K Mall, The Langham Jakarta, Swissôtel PIK, Swissôtel Nusantara, Mercure Jakarta PIK, 25hours Hotel Jakarta The Oddbird, Taman Anggrek Residences, Fatmawati City Center, District 8, and Menara Jakarta.

Driven by a long- term vision to enhance community well- being, ASRI continues to develop environments that encourage growth, connectivity, and improve the quality of life for surrounding communities through commitment to innovation, quality, and sustainability.