Tenant Relation Officer

PT Putragaya Wahana; Indonesia; On-site; IDR 89,280,000 - 156,240,000; Full time

Job summary

PT Putragaya Wahana is seeking a Tenant Relations Officer to maintain positive relationships with tenants and coordinate their needs within Thamrin Nine. You will be the primary contact for inquiries, complaints, and operational concerns, ensuring timely resolutions through collaboration with Engineering, Leasing, Marketing, and other departments.

The role focuses on tenant satisfaction, compliance monitoring, and effective communication.

Qualifications

• Bachelor’s degree in Business Administration, Management, Hospitality, or related field.
• Strong communication and interpersonal skills.
• Good customer service orientation and problem-solving skills.
• Able to manage complaints professionally and coordinate with multiple departments.
• Willing to work on weekends/public holidays or shifts when required.

Responsibilities

• Maintain professional relationships with tenants and ensure high tenant satisfaction.
• Serve as primary contact for inquiries, requests, complaints, and operational concerns.
• Coordinate with relevant departments to resolve tenant issues promptly.
• Conduct regular tenant visits and maintain communication with tenants.
• Monitor tenant compliance with rules and standards; prepare notices and announcements.
• Support tenant engagement programs and promotional activities.
• Prepare periodic reports on tenant issues and actions taken.

Skills

Communication

Interpersonal skills

Customer service

Problem solving

Coordination

Negotiation

Cross-functional teamwork

Education

Bachelor’s degree in Business Administration, Management, Hospitality, Property Management, or related field

Tools

Microsoft Office

Job description

PT Putragaya Wahana is the visionary force behind the Thamrin Nine complex, a world-class superblock nestled in the heart of Jakarta. Our flagship project is not just a development; it's a game-changer, redefining mixed-use developments in Indonesia's capital and boasting a myriad of offerings that includes the first two supertall buildings in Indonesia (Autograph & Luminary Tower; the former reaching unprecedented heights as the tallest building in Indonesia and the entire Southern Hemisphere), luxury Grade-A offices, a lifestyle mall, vibrant F&B spaces, top-notch sports and entertainment facilities, observatory deck and a range of hospitality choices, including PARKROYAL Hotel & Serviced Suites, Pan Pacific Hotel, and the first Waldorf Astoria Hotel in Indonesia.

Located just a few minutes away from the iconic Bundaran HI, Thamrin Nine is not just redefining cityscapes; we cultivate dreams, shaping the future of urban landscapes. As we soar to unparalleled achievements, we invite individuals who are passionate and ready to grow and embark on this extraordinary journey with us.

Join our team and be a part of a thriving company that values creativity, fosters growth, and empowers its employees to reach new heights. Elevate your career with Thamrin Nine - where ambition meets opportunity!

Role Summary:

The Tenant Relations Officer is responsible for maintaining positive and professional relationships with tenants, ensuring tenant satisfaction, coordinating tenant requirements, and facilitating effective communication between tenants and the Management team. The role also supports the smooth operation of the property by handling tenant concerns, monitoring compliance, and coordinating tenant-related activities.

Responsibilities :

• Maintain professional and positive relationships with tenants and ensure a high level of tenant satisfaction
• Act as the primary point of contact for tenant inquiries, requests, complaints, and operational concerns
• Respond to tenant issues promptly and coordinate with relevant departments to provide appropriate solutions
• Conduct regular tenant visits and maintain effective communication with tenants
• Monitor tenant feedback and identify opportunities to improve tenant experience
• Maintain accurate and up-to-date tenant records, contact details, documents, and correspondence
• Monitor tenant documentation, permits, licenses, and other administrative requirements
• Assist in the preparation and distribution of tenant notices, circulars, operational information, and announcements
• Ensure tenant-related documentation is properly recorded and maintained
• Coordinate with tenants regarding fit-out, renovation, moving activities, deliveries, loading/unloading, and other operational requirements
• Coordinate with Engineering, Security, Cleaning, Parking, Leasing, Marketing, and other relevant departments regarding tenant matters
• Monitor tenant compliance with property rules, regulations, operational procedures, and building standards
• Follow up on tenant operational issues until they are properly resolved
• Support the implementation of property management policies and procedures

4. Tenant Complaints & Problem Solving

• Receive, record, and follow up on tenant complaints and service requests
• Investigate tenant concerns and coordinate with relevant departments to determine appropriate solutions
• Ensure timely resolution and provide updates to tenants regarding the status of their concerns
• Maintain records of complaints, actions taken, and resolutions for reporting and evaluation purposes

5. Tenant Engagement & Activities

• Support tenant engagement programs and activities organized by the Management
• Coordinate with tenants for promotional activities, events, campaigns, and other property-related programs
• Encourage tenant participation in mall/property programs and maintain good communication throughout the activities

6. Monitoring & Reporting

• Conduct regular inspections of tenant areas to ensure compliance with operational and property standards
• Monitor tenant business operations, including opening hours, cleanliness, signage, displays, and general compliance where applicable
• Prepare periodic reports regarding tenant complaints, requests, operational issues, and other tenant-related matters
• Provide feedback and recommendations to management regarding tenant concerns and potential improvements

Qualifications :

• Bachelor’s degree in Business Administration, Management, Hospitality, Property Management, or a related field
• Minimum 2-3 years of experience in Tenant Relations, Customer Relations, Mall Management, Property Management, Hospitality, or a related field
• Good understanding of tenant relations and property/mall operations
• Strong communication and interpersonal skills
• Good customer service orientation and problem-solving skills
• Able to manage complaints and challenging situations professionally
• Good coordination and negotiation skills
• Proficient in Microsoft Office applications
• Able to work independently as well as collaboratively with cross-functional teams
• Willing to work on weekends, public holidays, or in shifts when required by property operations

At PT Putragaya Wahana, we advocate fair employment practices, and recruit talents based on merit and fit with our Corporate values. We provide equal opportunity for all qualified persons and build an inclusive workplace regardless of race, gender, age, religious belief or nationality.