Telesales Lead - Lifestyle

Seven Retail; Indonesia; On-site; IDR 66,960,000 - 111,600,000; Full time

Job summary

Seven Retail Group is seeking a Telesales Trainer for Sozo Skin to design, deliver, and optimize onboarding programs for new telesales representatives. You will equip agents with product knowledge, scripts, and selling techniques to hit targets.

The role emphasizes coaching, call monitoring, roleplays, and ongoing performance tracking to close gaps and improve conversion rates across B2C channels.

Qualifications

• Minimum 2 years of experience as a Telesales Trainer or Sales Coach (beauty, clinic, wellness, or B2C background preferred).
• Strong B2C phone selling skills, consultative selling, and experience with CRM tools.
• Great communication skills, patient coach, and eager to learn skincare and aesthetic treatments.

Responsibilities

• Training & Onboarding: Design and deliver onboarding programs, product modules, and sales scripts for new and existing agents.
• Coaching & Quality Check: Monitor sales calls & chat, run roleplay sessions, and provide 1-on-1 coaching to improve conversion rates.
• Performance Tracking: Track agent post-training metrics and bridge performance gaps with refreshment sessions.
• Prepare training reports and recommend continuous improvements to support business needs.

Skills

B2C selling

CRM experience

Communication skills

Tools

CRM tools

Job description

Our Company

Founded in 2020, Seven Retail is a House of Brands focused on making quality lifestyle services more accessible. With over 200 centers and growing, we operate across F&B, Education, Healthcare, and Lifestyle Services.

We are on a mission to make increasingly higher quality, premium lifestyle services accessible to everyone, helping people get more out of their paycheck so everybody can experience a higher standard of living.

Ready to take the next step in your career? Join us as a Telesales Trainer and discover what you can achieve at Seven Retail. Read on to learn more!

Job Overview

Telesales Trainer is responsible for developing and delivering comprehensive training programs for new telesales representatives at Sozo Skin. This role ensures new hires are equipped with the necessary product knowledge, sales techniques, and communication skills to achieve sales targets.

Your Day-to-Day

• Training & Onboarding: Design and deliver onboarding programs, product modules, and sales scripts for new and existing agents.
• Coaching & Quality Check: Monitor sales calls & chat, run roleplay sessions, and provide 1-on-1 coaching to improve conversion rates.
• Performance Tracking: Track agent post-training metrics and bridge performance gaps with refreshment sessions.
• Prepare training reports and recommend continuous improvements to support business needs.

Who We’re Looking For

• Minimum 2 years of experience as a Telesales Trainer or Sales Coach (beauty, clinic, wellness, or B2C background preferred).
• Strong B2C phone selling skills, consultative selling, and experience with CRM tools.
• Great communication skills, patient coach, and eager to learn skincare and aesthetic treatments.