Technical Support (Mekari Talenta) - Jakarta

PT Mid Solusi Nusantara (MEKARI); Jakarta Utara; On-site; IDR 133,920,000 - 200,880,000; Full time

Benefits offered by this job

Health insurance

Early salary access

Hybrid work

Notebook ownership

MRT-accessible office

Paid leaves & sick leave

Dynamic work environment

Job summary

Mekari Talenta in Jakarta is seeking a Technical Support specialist. You will coordinate with the Customer Support team and stakeholders to clarify complaints and deliver technical support for Mekari products. You will also work with Product and Engineering to resolve product issues, leveraging HR software familiarity.

Fresh graduates are welcome. Proficiency in English and strong analytical skills are required.

Qualifications

• Bachelor's degree in Information Systems, Computer Science, or equivalent.
• Fresh graduates are welcome to apply.
• Basic knowledge in HR software/HRIS.
• Knowledge of tax is a plus.
• Familiar with database and HR products.
• Proficient in English (written and spoken).
• Strong analytical and problem-solving skills.

Responsibilities

• Coordinate with Customer Support Team and other stakeholders by clarifying the customer's complaint.
• Provide technical support and win-win solutions to customers for issues with our products.
• Coordinate with Product and Engineering Team to resolve product problems.

Skills

English proficiency

HRIS knowledge

Tax knowledge

HR database familiarity

Analytical skills

Problem-solving

Education

Bachelor's Degree in Information Systems or Computer Science

Fresh graduates welcome

Job description

Technical Support (Mekari Talenta) - Jakarta

Mekari is Indonesia's no. 1 Software-as-a-Service (SaaS) company. With our ecosystem of software solutions—including Mekari Jurnal, Mekari Talenta, Mekari Qontak, and Mekari Flex, we aim to facilitate entrepreneurs and leaders as they accelerate the digital transformation of their businesses.

In our 10+ years of journey we have reached over 1 Million platform users, and we're not planning to stop any time soon. We need more people like you: builders and owners with calculated ambition who are ready to #ElevateThroughImpact and raise Indonesia's software standard.

Job Responsibilities:

• Coordinate with Customer Support Team and other commercial stakeholders by clarifying the customer's complaint
• Provide technical support and win-win solution to customers for any issues that arise with the use of our products
• Coordinate with Product and Engineering Team to resolve product problems

Requirements:

• Candidate must possess at least a Bachelor's Degree Information System, Computer Science, or equivalent
• Fresh graduates are welcome to apply
• Have basic knowledge in HR Software and/or HR Information System
• Knowledge in Tax will be a plus point
• Familiar with Database & HR product will be a plus point
• Proficient in English (both written and spoken)
• Good analytical and problem-solving skills

What You Will Get:

• 1. Competitive salary + daily allowance.
• 2. Premium private health insurance (outpatient, inpatient, maternity, dental).
• 3. Early access to salary + flex installment (employee loan) via Mekari Flex.
• 4. Allowance for sports activities and glasses/contact lenses.
• 5. Flexible working hours with a hybrid work culture.
• 6. Annual and unpaid leaves from day 1 of join date + unlimited sick leave with doctor note.
• 7. Notebook Ownership Program.
• 8. Strategic office location, accessible by MRT.
• 9. Friendly and dynamic work environment.
• 10. Opportunity to build impactful solutions with Indonesia's no. 1 SaaS company.

Our team will review your application and will be in touch if your application is shortlisted to the next stage. If you do not hear from us in 30 days, we will keep your resume on file in case a relevant opportunity opens up.

We wish you the best. Hope to see you around soon!

Information Technology Services 1,001-5,000 employees

Mekari is Indonesia's no. 1 Software-as-a-Service (SaaS) company. Our mission is to empower businesses and professionals to progress effortlessly. Our products (Talenta, Sleekr, Jurnal, KlikPajak) have been used by tens of thousands of business in Indonesia.

To reach millions, we need more people like you: entrepreneurs, builders, owners inside the company who are eager to grow at scale. Join us to empower more businesses with technology.

Mekari is Indonesia's no. 1 Software-as-a-Service (SaaS) company. Our mission is to empower businesses and professionals to progress effortlessly. Our products (Talenta, Sleekr, Jurnal, KlikPajak) have been used by tens of thousands of business in Indonesia.

To reach millions, we need more people like you: entrepreneurs, builders, owners inside the company who are eager to grow at scale. Join us to empower more businesses with technology.