Technical Support (Mekari Desty) - Jakarta

Mekari; Daerah Khusus Ibukota Jakarta; Hybrid; IDR 89,280,000 - 167,400,000; Full time

Benefits offered by this job

Competitive salary + daily allowance

Premium private health insurance

Early access to salary + flex installment

Allowance for sports activities

Flexible working hours

Annual and unpaid leaves from day 1

Notebook Ownership Program

Strategic office location

Friendly and dynamic work environment

Opportunity to build impactful solutions

Job summary

A leading SaaS company in Indonesia is seeking a candidate with a Bachelor's Degree in Information Systems or Logistics Management. The role involves coordinating customer support, providing technical solutions, and ensuring product problem resolution. Ideal candidates will possess strong analytical skills, be proficient in English, and have a fundamental understanding of logistics and e-commerce. The company offers a competitive salary, premium health insurance, and a flexible work environment.

Qualifications

• Fresh graduates are welcome to apply.
• Work experience in e-commerce is a plus.
• Basic knowledge of Accounting Information System and E-Commerce ecosystem.
• Experience in e‑commerce is a plus.
• Proficient in English (written and spoken).

Responsibilities

• Coordinate with Account Manager and Customer Support to clarify customer complaints.
• Provide technical support and solutions for customer issues.
• Validate escalated issues and coordinate with Product and Engineering teams.
• Coordinate with Product and Engineering to resolve problems.

Skills

Analytical skills

Problem-solving skills

Basic knowledge in Logistic

Familiar with MySQL

Proficient in English

Education

Bachelor's Degree in Information System or Logistics Management

Tools

MySQL

Job description

Mekari is Indonesia's no. 1 Software-as-a-Service (SaaS) company. With our ecosystem of software solutions—including Mekari Jurnal, Mekari Talenta, Mekari Qontak, and Mekari Flex, we aim to facilitate entrepreneurs and leaders as they accelerate the digital transformation of their businesses.

In our 10+ years of journey we have reached over 1 Million platform users, and we're not planning to stop any time soon. We need more people like you: builders and owners with calculated ambition who are ready to #ElevateThroughImpact and raise Indonesia's software standard.

Job Description:

• Coordinate with Account Manager, Customer Support, and other commercial stakeholders by clarifying the customer’s complaint
• Provide technical support and win-win solution to customers for any issues that arise with the use of our products
• Validate all issues being escalated
• Coordinate with Product and Engineering Team to resolve product problems

Requirements:

• Candidate must possess at least a Bachelor's Degree Information System, Logistics Management, or equivalent
• Fresh graduates are welcome to apply
• Have basic knowledge in Logistic, Accounting Information System and E-Commerce ecosystem
• Have work experience, esp. in e-commerce field will be a plus point
• Familiar with MySQL will be a plus point
• Proficient in English (both written and spoken)
• Good analytical and problem-solving skills

What You Will Get:

1. Competitive salary + daily allowance.
2. Premium private health insurance (outpatient, inpatient, maternity, dental).
3. Early access to salary + flex installment (employee loan) via Mekari Flex.
4. Allowance for sports activities and glasses/contact lenses.
5. Flexible working hours with a hybrid work culture.
6. Annual and unpaid leaves from day 1 of join date + unlimited sick leave with doctor note.
7. Notebook Ownership Program.
8. Strategic office location, accessible by MRT.
9. Friendly and dynamic work environment.
10. Opportunity to build impactful solutions with Indonesia's no. 1 SaaS company.

Our team will review your application and will be in touch if your application is shortlisted to the next stage. If you do not hear from us in 30 days, we will keep your resume on file in case a relevant opportunity opens up.

Check our Recruitment FAQ at bit.ly/RecruitmentFAQ-Mekari [ENG] or bit.ly/RekrutmenMekari-FAQ [INA] to find the answers to commonly-asked questions regarding our recruitment process.

We wish you the best. Hope to see you around soon!