Technical Support (Mekari Jurnal) - Jakarta

Mekari; Daerah Khusus Ibukota Jakarta; On-site; IDR 252,652,855 - 421,088,091; Full time

Benefits offered by this job

Competitive salary + daily allowance

Premium private health insurance

Flexible working hours

Notebook Ownership Program

Allowance for sports activities

Job summary

A leading Software-as-a-Service company in Jakarta is seeking a technical support specialist to coordinate with customers and solve product issues. Candidates should have a Bachelor's degree in Information Systems, Computer Science, or Accounting and possess strong analytical skills. They will enjoy a competitive salary, health insurance, and flexible working hours in a dynamic work environment. Fresh graduates are welcome to apply.

Qualifications

• Strong knowledge in Accounting or Accounting Software.
• Familiarity with Tax procedures is a plus.
• Fresh graduates are encouraged to apply.

Responsibilities

• Coordinate with Customer Support Team to address complaints.
• Provide technical support to enhance customer satisfaction.
• Work with Product and Engineering Teams to solve issues.

Skills

Analytical skills

Problem-solving skills

Proficient in English

Education

Bachelor's Degree in Information System, Computer Science, Accounting or equivalent

Tools

MySQL

Job description

Mekari is Indonesia's no. 1 Software-as-a-Service (SaaS) company. With our ecosystem of software solutions—including Mekari Jurnal, Mekari Talenta, Mekari Qontak, and Mekari Flex, we aim to facilitate entrepreneurs and leaders as they accelerate the digital transformation of their businesses.

In our 10+ years of journey we have reached over 1 Million platform users, and we're not planning to stop any time soon. We need more people like you: builders and owners with calculated ambition who are ready to #ElevateThroughImpact and raise Indonesia's software standard.

Job Description

• Coordinate with Customer Support Team and other commercial stakeholders by clarifying the customer’s complaint
• Provide technical support and win-win solution to customers for any issues that arise with the use of our products
• Coordinate with Product and Engineering Team to resolve product problems

Requirements

• Candidate must possess at least a Bachelor's Degree Information System, Computer Science, Accounting major, or equivalent
• Fresh graduates are welcome to apply
• Have storng knowledge in Accounting and/or Accounting Software and/or Accounting Information System/or Auditing
• Knowledge in Tax will be a plus point
• Familiar with MySQL will be a plus point
• Proficient in English (both written and spoken)
• Good analytical and problem-solving skills

What You Will Get

• Competitive salary + daily allowance.
• Premium private health insurance (outpatient, inpatient, maternity, dental).
• Early access to salary + flex installment (employee loan) via Mekari Flex.
• Allowance for sports activities and glasses/contact lenses.
• Flexible working hours with a hybrid work culture.
• Annual and unpaid leaves from day 1 of join date + unlimited sick leave with doctor note.
• Notebook Ownership Program.
• Strategic office location, accessible by MRT.
• Friendly and dynamic work environment.
• Opportunity to build impactful solutions with Indonesia's no. 1 SaaS company.