Technical Support (Mekari Officeless) - Jakarta

Mekari; Jakarta Pusat; On-site; IDR 66,960,000 - 100,440,000; Full time

Job summary

Mekari in Jakarta is seeking an entry-level IT Helpdesk Support to diagnose and resolve user issues across applications, web dashboard, and related systems. The role requires fresh graduates or 1 year of experience, with a solid foundation in Javascript, SQL, and MongoDB.

You will handle daily tickets and user complaints, document fixes, and work closely with the Infra and Customer Experience teams to ensure smooth system operations and ongoing improvements across Mekari's SaaS ecosystem.

Qualifications

• Diploma or higher in IT/CS-related field.
• Fresh graduate or up to 1 year experience in IT Helpdesk or Application Support.
• Proficient in Javascript, SQL and MongoDB.

Responsibilities

• Diagnose and resolve user issues from applications and the web dashboard based on user descriptions.
• Prepare troubleshoot documentation or Bug Fixing Document for guidance.
• Analyze and support Customer Experience related to user requests/complaints and suggest system improvements.
• Handle daily tickets and user complaints from the Customer Experience Team.
• Foster positive relationships with internal and external parties to achieve operational goals.
• Coordinate with the Infra Team on Core System Application Server issues.
• Report to the Direct Supervisor and summarize daily issue resolution status.
• Coordinate with Project or Product teams if product-side improvements are needed.

Skills

Javascript

SQL

MongoDB

Education

Diploma in Information Technology

Diploma in Information Systems

Diploma in Computer Science

Job description

Mekari is Indonesia's no. 1 Software-as-a-Service (SaaS) company. With our ecosystem of software solutions—including Mekari Jurnal, Mekari Talenta, Mekari Qontak, and Mekari Flex, we aim to facilitate entrepreneurs and leaders as they accelerate the digital transformation of their businesses.

In our 10+ years of journey we have reached over 3 Million platform users, and we're not planning to stop any time soon. We need more people like you: builders and owners with calculated ambition who are ready to #ElevateThroughImpact and raise Indonesia's software standard.

Job Description

• Diagnose and resolve related issues from the user, including Application, Web Dashboard or etc based on user descriptions.
• Prepare troubleshoot documentation or Bug Fixing Document to direct supervisor.
• Analyze and support Team Customer Experience related with user request/Complaint and also giving the suggestion to improve the system.
• Handle Daily Tickets and User Complaint from Customer Experience Team.
• Foster positive relationships and collaboration with both internal and external parties to achieve operational and business goals.
• Coordinate with the Infra Team in managing the Core System Application Server. If any cases related with Infrastructure Team.
• Report to the Direct Supervisor and summarizing the total issue Solve or Not Solve in Every Day.
• Coordinate with Team Project or Team Product, If any cases need improvement from product side or our platform.

Requirements

• Minimum Diploma in Information Technology, Information Systems, or Computer Science.
• Fresh Graduate (with student organization experiences) or 1 year experience as an IT Helpdesk Support or Application Support.
• Understanding of programming languages like Javascript, SQL and MongoDB.
• Foster positive relationships and collaboration with both internal and external parties to achieve operational and business goals.
• Strong verbal and written communication skills to interact with users and document issues clearly.
• Have high analytical skills in analyzing cases quickly and accurately.
• Ability to manage multiple tasks and prioritize effectively.

We wish you the best. Hope to see you around soon!