Technical Support Engineer: Troubleshoot & Delight Clients

Global Inovasi Ventura; Kota Yogyakarta; On-site; IDR 89,280,000 - 133,920,000; Full time

Job summary

A technology solutions company in Yogyakarta is seeking a qualified Technical Support Specialist to resolve technical issues and manage customer relationships. The ideal candidate will have a Bachelor's degree in Information Technology or Computer Science, along with experience in a technical support role. Responsibilities include troubleshooting system issues, maintaining online solutions, and ensuring customer satisfaction through effective communication. Skills in SAP, API, and Java are beneficial.

Qualifications

• At least a year of experience in a technical support or similar role.
• Fluent in English, both spoken and written.
• Able to manage tasks under pressure in a fast-paced environment.

Responsibilities

• Resolve technical issues using available resources.
• Create and maintain solutions for the online database.
• Manage several open issues simultaneously.

Skills

Technical support

Problem solving

Time management

Communication skills

Education

Bachelor's degree in Information Technology or Computer Science

Tools

SAP

API and Web Services knowledge

Java

Job description

A technology solutions company in Yogyakarta is seeking a qualified Technical Support Specialist to resolve technical issues and manage customer relationships. The ideal candidate will have a Bachelor's degree in Information Technology or Computer Science, along with experience in a technical support role. Responsibilities include troubleshooting system issues, maintaining online solutions, and ensuring customer satisfaction through effective communication. Skills in SAP, API, and Java are beneficial.