Technical Support Engineer - Hybrid / SaaS for E-Commerce

Mekari; Daerah Khusus Ibukota Jakarta; Hybrid; IDR 89,280,000 - 167,400,000; Full time

Benefits offered by this job

Competitive salary + daily allowance

Premium private health insurance

Early access to salary + flex installment

Allowance for sports activities

Flexible working hours

Annual and unpaid leaves from day 1

Notebook Ownership Program

Strategic office location

Friendly and dynamic work environment

Opportunity to build impactful solutions

Job summary

A leading SaaS company in Indonesia is seeking a candidate with a Bachelor's Degree in Information Systems or Logistics Management. The role involves coordinating customer support, providing technical solutions, and ensuring product problem resolution. Ideal candidates will possess strong analytical skills, be proficient in English, and have a fundamental understanding of logistics and e-commerce. The company offers a competitive salary, premium health insurance, and a flexible work environment.

Qualifications

• Fresh graduates are welcome to apply.
• Work experience in e-commerce is a plus.
• Basic knowledge of Accounting Information System and E-Commerce ecosystem.

Responsibilities

• Coordinate with Account Manager and Customer Support to clarify customer complaints.
• Provide technical support and solutions for customer issues.
• Validate escalated issues and coordinate with Product and Engineering teams.

Skills

Analytical skills

Problem-solving skills

Basic knowledge in Logistic

Familiar with MySQL

Proficient in English

Education

Bachelor's Degree in Information System or Logistics Management

Job description

A leading SaaS company in Indonesia is seeking a candidate with a Bachelor's Degree in Information Systems or Logistics Management. The role involves coordinating customer support, providing technical solutions, and ensuring product problem resolution. Ideal candidates will possess strong analytical skills, be proficient in English, and have a fundamental understanding of logistics and e-commerce. The company offers a competitive salary, premium health insurance, and a flexible work environment.