Field Technical Support Lead

ID79 PT Indojaya Agrinusa; Kota Medan ᯔᯩᯑᯉ᯲; On-site; IDR 66,960,000 - 122,760,000; Full time

Job summary

JAPFA is seeking a Technical Support Supervisor to coordinate daily technical support activities in Medan. You will guide support staff, troubleshoot issues, and ensure adherence to documented procedures to maintain efficient operations.

Collaboration with internal teams and monitoring of performance metrics will drive continuous service improvement and timely resolutions for customers.

Qualifications

• Experience leading daily technical support operations.
• Strong troubleshooting and problem-resolution skills.
• Documentation and maintenance of support procedures.

Responsibilities

• Coordinate daily technical support activities and ensure prompt issue resolution.
• Guide and mentor technical support staff in troubleshooting and service tasks.
• Maintain support procedures, tools, and documentation for efficient operations.
• Monitor issues, record performance metrics, and report deviations for corrective action.

Skills

Tech Support

Troubleshooting

Team Lead

Documentation

Tools

Ticketing System

CRM

Job description

JAPFA is seeking a Technical Support Supervisor to coordinate daily technical support activities in Medan. You will guide support staff, troubleshoot issues, and ensure adherence to documented procedures to maintain efficient operations.

Collaboration with internal teams and monitoring of performance metrics will drive continuous service improvement and timely resolutions for customers.