Technical Support Engineer

PT AAF International Indonesia; Jakarta Utara; On-site; IDR 133,920,000 - 267,840,000; Full time

Job summary

PT AAF International Indonesia is seeking a Technical Support Engineer to drive product applications, commissioning activities, and field troubleshooting. You will collaborate with sales, engineering, and customers to ensure products meet requirements and operate reliably.

The role involves site testing, installation planning, and preparing documentation while delivering training to customers and internal teams. Travel to customer sites will be required to support projects and product upgrades.

Qualifications

• Bachelor's degree in mechanical, electrical, industrial or related engineering disciplines.
• Experience in technical support, service engineering, project engineering, commissioning, or related roles.
• Strong understanding of mechanical and electrical systems.
• Ability to read and interpret engineering drawings, technical specifications, and installation layouts.
• Familiarity with AutoCAD and engineering software applications.
• Strong analytical, troubleshooting, and problem-solving skills.
• Excellent communication and interpersonal abilities.
• Customer-focused mindset with ability to build relationships.
• Ability to work independently and in cross-functional teams.
• Willingness to travel to customer sites when required.

Responsibilities

• Provide technical support to sales, business development, customers, and internal teams on product applications and solutions.
• Conduct site testing, commissioning, inspections, and product performance evaluations.
• Analyze and resolve technical issues encountered by customers.
• Review and interpret engineering drawings, specifications, and project requirements.
• Support product selection, installation planning, and system integration activities.
• Prepare technical documentation, operating procedures, manuals, and training materials.
• Deliver technical training and product knowledge sessions for customers and internal stakeholders.
• Collaborate with engineering, production, quality, and other departments to resolve challenges.
• Participate in customer meetings, technical presentations, product demonstrations, and industry exhibitions.
• Provide field feedback and recommendations to support product improvements.

Skills

Technical support

Service engineering

Project engineering

Commissioning

Engineering drawings

Technical documentation

Troubleshooting

Communication

Team collaboration

Education

Bachelor's degree in Mechanical, Electrical or Industrial Engineering

Tools

AutoCAD

Job description

As a Technical Support Engineer, you will play a key role in supporting product applications, commissioning activities, troubleshooting, and technical project execution. You will work closely with sales, business development, customers, and internal engineering teams to ensure products perform effectively and customer requirements are successfully met.

A day in the life of...

Provide technical support to sales and business development teams regarding product applications and technical solutions.

Conduct site testing, commissioning, inspections, and product performance evaluations.

Analyze and resolve technical issues encountered by customers.

Review and interpret engineering drawings, technical specifications, and project requirements.

Support product selection, installation planning, and system integration activities.

Prepare technical documentation, operating procedures, manuals, and training materials.

Deliver technical training and product knowledge sessions for customers and internal stakeholders.

Collaborate with engineering, production, quality, and other departments to resolve technical challenges.

Participate in customer meetings, technical presentations, product demonstrations, and industry exhibitions.

Provide field feedback and recommendations to support product improvement initiatives.

What will make you successful

Bachelor's Degree in Mechanical Engineering, Electrical Engineering, Industrial Engineering, or other related engineering disciplines.

Experience in technical support, service engineering, project engineering, commissioning, or related technical roles.

Strong understanding of mechanical and electrical systems.

Ability to read and interpret engineering drawings, technical specifications, and installation layouts.

Familiarity with AutoCAD and engineering software applications.

Strong analytical, troubleshooting, and problem-solving skills.

Excellent communication and interpersonal abilities.

Customer-focused mindset with strong relationship-building skills.

Ability to work independently and collaboratively within cross‑functional teams.

Willingness to travel to customer sites when required.

Do you believe in working in a company that is driven by a greater and meaningful purpose?

At PT AAF International Indonesia, work is more than just a job. We understand the vital importance of clean air. We are committed to providing clean air solutions around the globe for over a century to help improve our quality of life, increase productivity, protect critical processes and equipment, and create products that advance the human condition.

Join us now on our lifelong mission “bringing clean air to life”!