Technical Support

Atlas Copco Holding GmbH; Jakarta Pusat; On-site; IDR 200,880,000 - 312,480,000; Full time

Benefits offered by this job

Culture of trust and accountability

Lifelong learning and career growth

Innovation powered by people

Comprehensive compensation and health/

Job summary

Atlas Copco Holding GmbH is seeking a Technical Support professional to deliver structured and timely technical assistance to our field service engineers, back office, and customers in Jakarta, Indonesia. The role requires 3–5 years of experience with industrial machines, preferably air compressors, and solid knowledge of compressed air systems.

You will report to the National Technical Support Manager and may provide onsite support and project help as needed.

Qualifications

• 3–5 years of experience in operation of high quality industrial machines, preferably air compressors.
• Knowledge in Compressed Air or engineering system.
• Good analytical and problem solving skills.
• Proficient in Microsoft Office applications.
• Good written and spoken English and Mandarin.

Responsibilities

• Provide structured, professional and timely technical support to FSEs, Backoffice, service operations, customers, dealers/distributors and regions.
• Conduct onsite technical support and project support requests as needed.
• Provide accurate service information covering all aspects of a compressed air installation.
• Plan and conduct technical trainings to ensure field competence and skills are up to date.

Skills

Years of experience

Compressed Air knowledge

Analytical skills

MS Office

English & Mandarin

Tools

None

Job description

As a Technical Support, your mission is to offering structured, most professional and timely technical support to the FSE's, Backoffice, service operations, customers, dealers/distributors and regions. You will report to National Technical SupportManager.

You will

• Continuously follow up and analysis of the local product quality Take care of a proactive failure reporting & support request towards TS in the PC's
• Play an active role in providing onsite technical support if required and project support requests from PC's
• Provide accurate and up to date service information covering all aspects of a compressed air installation
• Plan & conduct technical trainings to assure field competence & skills are in pace with equipment development and installed base

Your role

As a Technical Support, your mission is to offering structured, most professional and timely technical support to the FSE's, Backoffice, service operations, customers, dealers/distributors and regions. You will report to National Technical SupportManager.

You will

• Continuously follow up and analysis of the local product quality Take care of a proactive failure reporting & support request towards TS in the PC's
• Play an active role in providing onsite technical support if required and project support requests from PC's
• Provide accurate and up to date service information covering all aspects of a compressed air installation
• Plan & conduct technical trainings to assure field competence & skills are in pace with equipment development and installed base

You have 3- 5 years of experience, working in operation of high quality industrial machines, and preferably air compressors.

• Knowledge in Compressed Air or engineering System
• Good analytical and problem solving skills
• Able to operate Microsoft Office Applications
• Have a good command of written and spoken English & Mandarin
  

In return, we offer

• Culture of trust and accountability
• Lifelong learning and career growth
• Innovation powered by people
• Comprehensive compensation and benefits
• Health and well-being

Job location

On-Site
This role requires you to work on-site at our office in Jakarta, Indonesia. You will be part of a dynamic team and enjoy the benefits of face-to-face collaboration.

Uniting curious minds

Behind every innovative solution, there are people working together to transform the future. With careers sparked by initiative and lifelong learning, we unite curious minds, and you could be one of them.