Technical Support

Atlas Copco; Jakarta Pusat; On-site; IDR 89,280,000 - 167,400,000; Full time

Benefits offered by this job

Culture of trust

Career growth

Lifelong learning

Competitive compensation

Health and well-being

Job summary

Atlas Copco Jakarta is hiring a Technical Support specialist to deliver structured, timely technical support to field service engineers, backoffice teams, and regional units. You will report to the National Technical Support Manager and work on-site at our Jakarta office.

You will provide on-site technical support for compressed air installations, train field staff, and share up-to-date service information while ensuring customer satisfaction and reliability of equipment.

Qualifications

• 3–5 years of experience operating high quality industrial machines, preferably air compressors.
• Knowledge in compressed air or engineering systems.
• Good analytical and problem-solving skills.
• Proficiency in written and spoken English and Mandarin.

Responsibilities

• Provide onsite technical support for PCs as required and support project requests from PCs.
• Offer accurate and up-to-date service information covering all aspects of a compressed air installation.
• Plan and conduct technical trainings to assure field competence and skills are in pace with equipment development and installed base.

Skills

Compressed air systems

Analytical skills

Microsoft Office

English & Mandarin

Tools

MS Office

Job description

Your role

As a Technical Support, your mission is to offering structured, most professional and timely technical support to the FSE's, Backoffice, service operations, customers, dealers/distributors and regions. You will report to National Technical Support Manager.

You will

• Continuously follow up and analysis of the local product quality Take care of a proactive failure reporting & support request towards TS in the PC's
• Play an active role in providing onsite technical support if required and project support requests from PC's
• Provide accurate and up to date service information covering all aspects of a compressed air installation
• Plan & conduct technical trainings to assure field competence & skills are in pace with equipment development and installed base

To succeed, you will need

We encourage you to apply even if you don't meet every single requirement. We value diverse experiences and perspectives and are excited to see what you bring to the role.

You have 3 - 5 years of experience, working in operation of high quality industrial machines, and preferably air compressors.

• Knowledge in Compressed Air or engineering System
• Good analytical and problem solving skills
• Able to operate Microsoft Office Applications
• Have a good command of written and spoken English & Mandarin

In return, we offer

• Culture of trust and accountability
• Lifelong learning and career growth
• Innovation powered by people
• Comprehensive compensation and benefits
• Health and well-being

Job location

On-Site

This role requires you to work on-site at our office in Jakarta, Indonesia. You will be part of a dynamic team and enjoy the benefits of face-to-face collaboration.

Uniting curious minds

Behind every innovative solution, there are people working together to transform the future. With careers sparked by initiative and lifelong learning, we unite curious minds, and you could be one of them.