Technical Support

Atlas Copco Airpower N.V.; Indonesia; On-site; IDR 150,000,000 - 200,000,000; Full time

Benefits offered by this job

Culture of trust and accountability

Lifelong learning and career growth

Comprehensive compensation and health

Well-being benefits

Job summary

Atlas Copco is looking for a Technical Support professional to provide structured technical assistance to field service engineers, back office teams, and customers in Jakarta. You will help ensure machine operations through effective problem-solving skills and product knowledge.

The position emphasizes face-to-face collaboration, requiring 3-5 years of experience in working with industrial machines, including air compressors.

Qualifications

• 3-5 years of experience in operation of high quality industrial machines.
• Preferably experience with air compressors.

Responsibilities

• Provide professional technical support to FSE's and service operations.
• Conduct follow-up and analysis of local product quality.
• Provide onsite technical support and project assistance.
• Deliver accurate service information on compressed air installations.
• Plan and conduct technical trainings for field competence.

Skills

Knowledge in Compressed Air or System

Analytical skills

Problem solving skills

Microsoft Office

English (written and spoken)

Mandarin (written and spoken)

Job description

As a Technical Support, your mission is to offering structured, most professional and timely technical support to the FSE's, Backoffice, service operations, customers, dealers/distributors and regions. You will report to National Technical SupportManager.

You will

• Continuously follow up and analysis of the local product quality Take care of a proactive failure reporting & support request towards TS in the PC's
• Play an active role in providing onsite technical support if required and project support requests from PC's
• Provide accurate and up to date service information covering all aspects of a compressed air installation
• Plan & conduct technical trainings to assure field competence & skills are in pace with equipment development and installed base

To succeed, you will need

We value diverse experiences and perspectives and are excited to see what you bring to the role.

You have 3- 5 years of experience, working in operation of high quality industrial machines, and preferably air compressors.

• Knowledge in Compressed Air or engineering System
• Good analytical and problem solving skills
• Able to operate Microsoft Office Applications
• Have a good command of written and spoken English & Mandarin

In return, we offer

• Culture of trust and accountability
• Lifelong learning and career growth
• Innovation powered by people
• Comprehensive compensation and benefits
• Health and well-being

Job location

On-Site

This role requires you to work on-site at our office in Jakarta, Indonesia. You will be part of a dynamic team and enjoy the benefits of face-to-face collaboration.

Atlas Copco delivers innovative products and solutions that help businesses grow and drive progress. Our portfolio spans compressed air and gas systems and treatment, vacuum solutions, industrial power tools, assembly systems, and power and flow solutions. We bring a commitment to long-term success built on expertise, reliable service, and uptime. When you level up to the Atlas Copco experience you enter a partnership based on quality, sustainability, and ease of collaboration. The technology we bring, and the decades of experience support the future-proofing of your business. Atlas Copco is a brand within Atlas Copco Group.